Reports and Reporting - Interaction Tickets

[Beth19]

Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?

I’m currently working with a live agent chat dashboard and aiming to display real-time data.

Since we don’t have the appropriate licensing to configure PA dashboards directly, I attempted to use an interactive filter. However, I wasn’t able to get the reports to update dynamically when new interaction tickets are created.

As a workaround, I’m considering using a Chrome extension like this one to auto-refresh the dashboard tab every 12 seconds:
https://chromewebstore.google.com/detail/auto-refresh-plus-page-mo/hgeljhfekpckiiplhkigfehkdpldcggm

Also, the interaction table currently lacks a configuration field. Would it make sense to add one to help categorize newly created interaction tickets?

[Abbas_5]

Hello @Beth19,

Please refer to the link below:
https://www.servicenow.com/community/agent-chat-routing-and-sidebar/part-1-create-dashboard-or-repor...

If this is helpful, please click the thumbs up button and accept this solution as the correct answer, referring to it in the future; it will be helpful to others.

Thanks & Regards,

Abbas Shaik