data Archiving
Can some one help me with how to archive variables in related records of incidents?
Forum Posts
Autopoulate of costcenter not working
Hello All,i am trying to autopulate the caller's costcenter in incident form .I am using BR for this purpose.It works when the channel is phone(ie incident raised from the instance)but does not work when the channel is email or self-service.(ie mail ...
Software Contract expiration in 4 months
Hi community,I would like a notification to be sent 4 months before the Software License expires.I configured the condition Checker as you can see in the image below But it doesn't work. in my case i choose those dates below to test But the expiratio...
Where can I find the class resources?
I took the admin course almost a year ago but didn't write the exam. I am now wanting to go through the course again and actually write the exam this time. I have the ebook but no longer have access to the student instance that has the class resource...
ServiceNow reports color got changed post Utah upgrade
After UTAH upgrade, I noticed that users from the global domain correctly see the customized palette. However, users from the child domain of the top domain do not see the custom palette, they see the default one.Normally, palette is defined at the g...
Resolved! How to make the Reference fields dependent on catalog item form?
Hi All,I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table.Table Form: Catalog Form: Here You can see on upp...
Asset and model Id is populate as "Unknown"
Why is Asset and model Id is populate as "Unknown" for linux
Compare Subject Line from Inbound Email to Existing INC Short Description
Hello, I'm currently receiving inbound emails as new emails from our outside vendor, even if they are responding to a previous email. For some reason, they have to send a fresh email every time as opposed to replying (they've told us that's the only ...
need a Business Rule that updates the asset status to "Retired" when an asset reaches a certain age.
Hi All, need a Business Rule that updates the asset status to "Retired" when an asset reaches a certain age. How can you implement this automated asset retirement process? i need to achieve this through business rule only Please suggest
Dynamic dropdown over an external API request
I'm trying to create a dynamic dropdown, similar to Country-State-City logic. I have implemented this process logic before using vanilla JS where the selected ID is captured and sent to the following method as variable. Since I'm using ServiceNow ser...
Add Dashboard into Workspace page
Hi Team, Is there any way to link Dashboard in workspace Page?
When opening a service request from VA in teams, how can I get the contact type to be "virtual agent
Most of our service catalog items are custom and can't be conversational so any request from VA opens a RITM with contact type "self-servce" but I need to be able to track which ones have been opened from VA. I set 'glide.sc.va.render_type.legacy' ...
Virtual agent Dashboard
Hi, We want to implement filter conditions on the OOB Virtual agent dashboard. I tried doing so but could not achieve it on the existing widgets but it is possible on the new ones which we create. We want to filter most of the widgets on the dashboar...
Resolved! Can I send all the attachments of the RITM with email from the flow designer?
Hello!I have managed to copy the attachment to the send email action but in the case when there is more than one attachment on the RITM the flow only copies the first attachment.Is there a way to copy all the attachments?I tried to use the For each i...
