'Request' and 'Requested For' fields are empty for some of the RITM records

[Shubham1195]

Hello All
I am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.

I also saw the history of the records, showing sys_id under new value for both the fields, sys_id for requested_for field is found in sys_user table while sys_id of request is not found in sc_request table.

Note: I observed that users having only snc_internal role when they creates a request those records have this issue, while I as a admin create a request not facing this issue.

Could you please let me know the root cause behind it, and also suggest the steps to fix this issue.

[Rafael Batistot]

Hi @Shubham1195 

Those fields are fulfilled by sys_id

If the idea is fill with logged user, may you try, in the request variable, in field “default value” the sintaxe: 

“javascript: gs.getUserID()”

See reference 

https://www.servicenow.com/community/itsm-forum/service-catalog-request-requested-for-field/td-p/860...

[Shubham1195]

Hi @Rafael Batistot 
My more focus to get request value, could you please provide the some solution for the same.

Thanks