request Survey satisfaction

ahmed-24
Tera Contributor

Hello everyone! 

i'm working on a new request survey satisfaction and i' have a probleme with my trigger of this survey.

As you can see here i add a new survey trigger condition : 

 

   A- New request :

ahmed24_1-1754396659617.png

 

 B - Trigger condtion :

 ahmed24_0-1754396546730.png 

 

2_ I have created the new Notification for survey satisfaction:

ahmed24_2-1754396827428.png

 

3 - Email script notification for this notification :

ahmed24_3-1754396937092.png

 

The problem that the requested for doesn't recieve the survey on his portal when the request is closed as you can see in this picture :

ahmed24_4-1754397051276.png

 

Can anyone tell me where is the probleme please? 

Thank you so much

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@ahmed-24 

did the survey triggered and create entry into the assessment instance table for that person?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@ahmed-24 

did the survey triggered and create entry into the assessment instance table for that person?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader