Forum Posts
OverFlow routing and VA Design Help : Groups and Transfers
Need some experts to chime in with some with routing logic assistance Here is the business use case:We have two groups of agents - Level 2(specialist) and Level 1 Agents. When a new chat requests comes through, we want the chat system to look for Lev...
Resolved! Catalog item form with multiple rows of variable sets
Good day!I m trying to find a way to create a from that will have a set of variables and the user will have the option to add multiple rows of the said variable set. In detail, the form must have a row of text fields "Host" "CPU" "RAM" and a button(?...
Reference
what reference should I use in a variable "Requested For's Manager" That is Auto-populated with Requested For's Manager
onChange script error: ReferenceError: GlideTemplate is not defined function () { [native code] }
I am applying a Tamplet when "Type of Project Field" changes to A.I am getting error message like this. onChange script error: ReferenceError: GlideTemplate is not defined function () { [native code] } My Client script is as given below. function onC...
Resolved! Catakog Task
I team, I have one requirementI have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level. But it should be visible in the SCTASK level and after entering the value in that c...
generate pdf, ui page
Hi,I have requirement to generate a pdf from ui page. I created a custom ui page, in that ui page after filling the fields with data there should be a button clicking on that should generate pdf from that ui page.
Microsoft Azure OpenAI ChatGPT in Virtual Agent
Hello Experts, I have integrated Microsoft Azure OpenAI ChatGPT in Virtual agent using Generative AI controller spoke "Action" utility. I'm also using AI search fallback topic in the VA design. Right now the OOB AI search is working fine and I'm also...
Delegate User script for approval,assignment,all notification
I Created a Delegate catalog Item to request Delegations and I attached one Workflow. In this work flow I used run script to create delegate record automatically. But I want the functionality to check the approval, assignment, all notification accord...
Resolved! Asset "State" field choices, repeat in dropdown
I noticed the OOB Hardware Asset form's "State" field is showing repeating choices for In Use and In Stock, only differing in capitalization (screenshot below). Haven't noticed it prior. Possibly started a few months ago with an upgrade to UTAH. H...
How to get the count of value-pair in an array from the response body?
Hi All, I would like to get the count of the key value from the response body. Response Body : [{"task":"7928f59b1bdaf5104e90edb1604XXXXXX","entities":"["base","base"]","name":"Create an Incident","title":"Create an Incident","type":"normal","utter...
Resolved! Reference Icon for User record displays Record not found
I have a strange issue.A reference field variable for user record is returning "Record not found", so you can not view the details. This is affecting all ITIL users, but not admin, and only on Inactive records. If the record is Active, then the User...
Reprocessing email, inbound action issue
Hello,I creates an inbound action for incident creation but when i tried to test it, I manually creates received email in instance but it didnt work . Unfortunately in dev env we don't have mailbox for receiving emails. So I creates manually new emai...
How to use "maintenance calendar".
There are no Docs regarding "maintenance calendar" in "Planned Management", and I do not understand the purpose of this function. Please let me know if there are any Docs regarding its usage.
