Resolved! how to update request variable field values in change description servicenow
I have record producer for change table. When I submit the form the request details should update on change request - description field. @shyam10
Forum Posts
Resolved! Hide menu item on menu icon list (on service portal) if user is in a particular group
Hi all On the icon menu list on our service portal, we are able to specify conditions for each menu item, to dictate who we show the item to, by using isMemberOf(group name) to only show the item to those in that group.But how can we hide an item bas...
unable to opt in for benchmark dashbaord
Hi Everyone, i want to use ServiceNow Benchmark dashboard , but when i click on Opt in its throwing an error, i refered to an mentioned KB article , the reoslution mentioned was (see below) but i am not knowing where to go and do the below changes , ...
Auto close interactions records
Hello, What is the best way to have interactions records auto-close after the associated incident/request closed? Customer wants to avoid the extra effort to close these manually? #ITSM
How do you update "Asset Action" workflow?
Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
Resolved! REST API Allow Logged In user to update own profile details
1. Created user using "api/now/table/sys_user" API2. Able to login using "/oauth_token.do" API, received access and refresh token3. Trying to update user with "api/now/table/sys_user/sys_id" without providing user_admin role, getting success but no u...
Resolved! Need to populate the parent number to child record
Hi Community, I have a requirement, wanted to populate the parent number in related record.Parent table (pm_project) and child table (pm_project_phase) once i create a parent record then in related list there is section called project phase and when ...
Resolved! Error "You do not have permission to see this catalog" in UI Builder while configuring SOW
Hi,SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.I want to specify my own catalog.I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operati...
Resolved! How to make a question text bold in a service catalog
I tried adding the following catalog client script, but it changes only the value and not the question. function onLoad() { g_form.getControl('new_email').setAttribute('style', 'font-weight: bold'); }
Show Flow context UI action
In a custom application form i have created an flow designer for it and i need to see the flow of it when a tickets is raised inside that application form so once it is clicked i need to see the conditions running and what is the flow i have tried b...
Resolved! Configuring Tours on Service portal
We have a requirement related to "Tours" menu on the service portal header. When we click on "Tours" >> "Tour name" >> "Begin Tour" then tour steps populate in Modal. When we hover over the "Cancel" button, the "Cancel Tour" tooltip appears.We need t...
Restrict the fields in personalize list columns in list view
Hi All, I have a requirement to restrict some fields to be visible in available for personalize list columns in list view.Could you please help me on this. Attached screenshot for reference. Thanks,Shreya Sinha
How to show 'probable cause' of a major incident in the outage table list view
Hi all, Every major incident has a related outage, and I'm looking to show the field 'probable cause' from the incident task table in a list view from the outage table. I managed to dot walk from the outage table all the way to the probable cause of...
App Engine subscription for custom table
I understand that, ServiceNow is been charging separately for custom tables. does anyone know if licensing is required for x_ or u_ type of tables? or will the extended tables from OOB tables will count for licensing? Any help in this regard is highl...
Acl Restriction from incident task table to incident based on current assignment group user
Hi All, Hope you're working well!I want ACL script and Guidelines also If a user is part of the assignment group of an incident task, they should be able to access the incident ticket (parent) as well.Here No specific Assignment Group and No Specifi...