HI All, We are using next experience on Utah. I would like to show the option to change the number of records visible on the list view. I can see the sys property has multiple options to show different number of records. However, I cannot see where ...
need help in achieving something like this following , wherein some of the fields are pre filled e.g in description as per screen shot
Please help me how can I do it Verify that I can see a new help-text under the Additional comments field: "Visible to the employee even if it is confidential."
Hi, I am trying to log all the lines from a txt(in JSON Format data) file which has more than 1000 lines by using Custom (Parse by script) from data source. When I am clicking load all records in data source its logging only first 20 lines. Can some...
I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped. This notification gets triggered twice: When I checked the event log, I notice that the sc_request gets...
In cat item have few variables and variable setsthere is one field called classification in catalog form and after clicking on add button multi row form will open with variables.I want to fetch value we have in classification variable. can anyone of ...
Can “business stakeholders” use asset management?I am using "ITSM PRO". My application has asset management and contract management, but can these tables be referenced by "business stakeholder"?
Hi All , we implementing VA for our client and in the Ticket status module we are getting RITMs in Closed Complete state as well, How can we configure in such a way that only work in progress state RITMs are shown in Virtual agent. Thanks in Advance,...
Hello,One standard change template is available in our instance, whenever we click on template it creates one new change request but that change request Type & Model sets to "Normal" instead of "Standard"(it should be set to "Standard" and it is OOB....
Hi all, How do you approach Bugs v Defects v Demand? In other words, what applications and modules do you use to log and track through their lifecycle?
I am using a list collector that allows multiple selections in a drop-down, there are two columns CNB1 and CNB2. Those are displayed in the drop-down as a selection but when I select an item in that drop-down the first column CNB1 is selected as the ...
Dear all,At his moment we use groups to select users with specific company fields.For example all users that are working for a company that is considered to be a customer may use certain Catalog items.Now we add these companies to a criteria group a...
Hello,I want to verify through the logs whether the Business rules have been executed. However, I believe that without including sources like gs.info() within the script of the Business rules, logs cannot be captured with the syslog.list.This means l...
I want to create a workflow: - when request is created directly form sc_request table, ritm should attach to it automatically- atleast one catalog task to be added to ritmAs we know ritm is attached to req and sctask is attached to ritm automatically...
Can anyone share a business rule script on 'problem_task' table on how to find out if all the problem task are closed for the same problem.