Hello all, I am attempting to clean up the work_notes data in Flow designer. I can get the plain version of work_notes by just pointing the Flow towards that field and I am given: TimeStamp Data Andrew Stringfield (work notes) "Andrew Stringfield di...
Hi All,I am copying the attachments from Kb article to notification email and i writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...
Hi All,I want to right background script for stage change and add approvals in approver table.for EX: I have custom table called procurement_service and in that table there is one field called Stage and that is read-only so we want to change stage by...
I'm writing client script for Ctask. In which I want field value of planed date of change request which is reference field of Ctask. can any one please give the syntax for this.I have tried.g_form.getValue('change_request.planed_date');which is not...
Hello, I have virtual_agent_admin and nlu_admin roles. Prior to being given read-only admin access (temporarily), I was able to edit topics. After admin access was removed, every topic I click on gives me this message: Prebuilt topic blocks are read-...
How to create report for a specific survey? Please help me to solve the issue
I was wanting to know if we can identify phrases that doesn't trigger a topic that may have a shared keyword or utterance, i.e., if the user says "teams meeting guide" I don't want it to trigger the topic about "meeting room issues". I know we can to...
i found the command but what is to enter into the sysparm_query box on Rest API ? https://[your instance].service-now.com/api/now/table/sys_user?sysparm_query=user_name%3D[your username]&sysparm_fields=sys_id&sysparm_limit=1on R
Hi Team,I have one requirement , I need to update user table with 50 records from transform map, I also need to update the managers of the users. Now, the managers are also in the same excel sheet as for the users and they are not existing before on ...
HID 5427 ck is capable of nfc detection, can servicenow make use of that instead of id badge ?
I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...
We are experiencing an issue with the Virtual Agent Vancouver Release AI search. Currently we are using the AI Search – Fallback (topic), and the AI Search (topic block). We want to make some minor customizations at the ending of the flow.In the firs...
Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening - Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...
Hello expert, I've tried to reset the ticket number counter but I seems couldn't see the option to do that. Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:1. 001 again2. How to set from IR10001 to IR0...
