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Risk Assessment for change

Hafsa1
Mega Sage

‎11-09-2025 07:57 PM

I have a requirement to configure risk assessment for change.

I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)

what I need to do to configure it, I have some questionnaire to replace.

which are the scripts used to find risk value?

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prerna_sh
Tera Sage

‎11-09-2025 09:25 PM

Hi @Hafsa1 

Plugin that you have enabled is correct, still you can check this https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/t...
Also please check out: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0822274
https://www.servicenow.com/community/developer-articles/how-to-script-a-change-risk-assessment/ta-p/...
For setting up Assessment questionnaire follow steps mentioned in https://www.servicenow.com/community/developer-forum/change-risk-assessment-setup/m-p/1460013
To understand Risk Assessment For change please go through these Videos very well explained by @Dr Atul G- LNG 
https://www.youtube.com/watch?v=JF9GgcoqMac
https://www.youtube.com/watch?v=0gdkXuN9KFc

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

Sarthak Kashyap
Mega Sage

‎11-09-2025 10:37 PM

Hi @Hafsa1 ,

 

I got this requirement before please check below solution 

 

Please navigate to All> Change > Administrator> Risk Assessment

 

SarthakKashyap_0-1762756509697.png

SarthakKashyap_1-1762756543266.png

 

Open the record and check the related list

SarthakKashyap_2-1762756581896.png

Open related list record "Change Risk Assessment Category" and in this related list you will find the question of risk assessment 

SarthakKashyap_3-1762756622869.png

 

Change Request table

SarthakKashyap_4-1762756641846.png

 

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

 

 

 

Hafsa1
Mega Sage

‎11-11-2025 11:19 PM

@prerna_sh @Sarthak Kashyap 

Yes, this is helpful. But after taking risk assessment for change it is not calculating risk automatically. Rather I need to click on "calculate risk" to update risk on change form. Is there any way to automate this.

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