RITM approval event (approval.inserted) not firing

[Maria20]

Hello SN Community,

I have a requirement whereby manager approval is needed at the REQ level (this part is working) and security team approval at the RITM level (this part is not working) of a request ticket.  The RITM approval portion is not working in my Production instance but was working in my DEV instance.

I have a workflow that has the RITM approval item in it.  The workflow seems to be populating the RITM Approvers properly, but the approval.inserted event is not firing on the RITM so the approvers are not getting the approval email.

Can someone help, please?...and thank you in advance.

Maria.

[yashkamde]

Hello @Maria20 ,

In "sysevent" table > filter your event, plz check whether the event is fired or not ??

If my response helped mark as helpful and accept the solution.

[Maria20]

Hello Yashkamde,

Thanks for the response.

No, it does not look like the event was fired.  There is no entry for this approval in the sysevent table.  What am I missing?  Why did it not fire the event?

Maria.

[yashkamde · Accepted solution]

So well in that case you will have to check the notification i.e all the required fields filled, also make ensure parm1&2 checkbox are check..

Check that gs.eventQueue() method is triggering properly !!

[Maria20]

This was very helpful, Yashkamde!  I appreciate it. 

I was missing a Notification object form PROD -- not realizing it didn't port over with the update set.

Thank you!

Maria.

[yashkamde]

Glad that helped! 😊