ritm is complete i want the activity tab in esc to be read only

[NeethuB]

In the ESC portal in the standard ticket. I want the activity and attachment to be readonly. 

[NeethuB]

its not working for me

[NeethuB]

@Ankur Bawiskar , can you help me on this

[Ankur Bawiskar]

@NeethuB 

We’re happy to guide you, but we can’t provide a full working solution as we contribute in our spare time.

The link I shared includes a working example—please build on it or debug as needed

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[Ankur Bawiskar]

@NeethuB 

Better to handle using ACL as I suggested

If you want to handle using widget changes then below link has solution

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@NeethuB 

another way is to clone widgets and do the changes but it will too much customization and technical debt

How to hide attachment icon in portal when the ticket is in closed state  -> response from Mike

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏