ritm is complete i want the activity tab in esc to be read only

[NeethuB]

In the ESC portal in the standard ticket. I want the activity and attachment to be readonly. 

[Ankur Bawiskar]

@NeethuB 

Better to handle using ACL as I suggested

If you want to handle using widget changes then below link has solution

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[Ankur Bawiskar]

@NeethuB 

another way is to clone widgets and do the changes but it will too much customization and technical debt

How to hide attachment icon in portal when the ticket is in closed state  -> response from Mike

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