Run AI Search Topic Block not Working

[Raj64]

Hello everyone,

I've created a search application, search profile, and search source. I ran a Search Preview and it works. I then created a small, three node, VA topic and called the Run AI Search topic block with the search application I created and using the same term I used when I did the Search Preview.

Run AI Search returns nothing in Errors, nothing in Genius Results, data in Search Metadata, and data in Search Results. Why isn't Genius Results populated?

[abbasshaik4]

Hello @Raj64,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2306138

If it is helpful, please hit the 👍 button. and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik

ServiceNow Community Rising (2024-25)