Sceneario question on incident form

[pratikdeshp]

There is incident form. On incident form there is, incident task related list. On incident task related list there is new & add UI action. I want to show that ui action if incident is in in progress state. How will you achieve?

[glideFather]

Ahoy @pratikdeshp,

for any related list in general, having the two buttons (UI Actions) NEW and ADD (or EDIT) is for two scenarios:

* NEW is creating a non-existing record and then adding it to the related list,

* ADD or EDIT is adding record that already exists, nothing new is created, it is only associated to the record (parent)

Does this make any sense? If your question was not answered, please try to put it differently for me to better understand it 

[pratikdeshp]

Hi glideFather,

Yes, that makes sense. Thank you for explaining the difference between New and Add.

My requirement is to show both buttons in the Incident Tasks related list only when the parent Incident state is In Progress. If the Incident is in any other state, both buttons should be hidden.

Could you please guide me on how to achieve this in ServiceNow?

[glideFather]

sure @pratikdeshp, just be aware that having these buttons available might impact other tables/lists as well.

Select the Form/Table where the related list is located and scroll to it - then click right mouse button on any of the Column label to get the Configure > List control:

and it lets you set the conditions for New and Edit buttons:

Omit means to leave it out from the list.

If this is not going to enable it, then you might want to go to UI Actions [sys_ui_action] table

https://yourDomain.service-now.com/sys_ui_action_list.do

Remember also that if you add a button to create a record in that list and user who access that related list doesn't have rights to create records there, they will not see the button