We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Security prevents writing to this field

019962
Tera Contributor

We need to open up the "Approval Reason" for admins to update this field. I appreciate any help. Thank you.

1 ACCEPTED SOLUTION

Swapna Abburi
Mega Sage

Hi @019962 

As "Approval Reason" field is made read-only at Dictionary level, you can uncheck Read-only flag on the dictionary record and create a field level write ACL to make this field editable only for admins.

SwapnaAbburi_0-1758930890701.png

 

SwapnaAbburi_1-1758930994677.png

 

View solution in original post

1 REPLY 1

Swapna Abburi
Mega Sage

Hi @019962 

As "Approval Reason" field is made read-only at Dictionary level, you can uncheck Read-only flag on the dictionary record and create a field level write ACL to make this field editable only for admins.

SwapnaAbburi_0-1758930890701.png

 

SwapnaAbburi_1-1758930994677.png