Integrate Microsoft Teams with ITSM Virtual Agent Lite
Is it possible to integrate Microsoft Teams with ITSM Virtual Agent Lite?If yes, what are the plugins & configurations needs to be done?
Forum Posts
Resolved! UI Action button issue
I am overriding canReopen() function on IncidentUtils. When I write the following code, UI Action button is visible in the Employee portal. canReopenIncident: function(current) { return current.incident_state == IncidentState.RESOLVED && gs.ge...
Resolved! Click here to view Change Request: CHG1234567
Hello Community, Need help. We recently upgraded our instance to Next UI experience. Issue is when the users are trying to open the change record or the incident record using the link provided in the email it is taking almost 5 mins to open the recor...
Resolved! catalog client script for setting variable value
Hi ,I havea question here, there is a variable checkbox on catalog item, if box is checked, 'enter wbs code' variable field will be filled with word 'Pending'. below code works only in native ui when we use 'try it' but not from sp portal . please h...
Can we restrict certain user accounts only to a particular cat_item in Service Portal,?
We have created user accounts (Virtual Acc) based on their Company and Country they are supporting thru a cat_item.So user of this particular cat_item, will have two user accounts, AD one and newly created one Virtual acc.Now when user selects, these...
Resolved! Selecting Multiple CIs on Change
Hello Experts, I have been asked a question about selecting multiple CIs on a change. I see a solution for adding multiple CIs but it still only allows for adding one CI at a time. In our case we are implementing a change using Microsoft end point ma...
Resolved! how to check current logged in user part of any group in client script
how to check current logged in user part of any group in client side @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
MRVS-MULTI ROW VARIABLE SET
Hello developers,how to get row count of mrvs or the ask is i need to show another field on catalog form if there is atleast one row added to MRVS. Any solution is appreciated.Thanks!
Resolved! how to update ritm variable value based on checkbox variable value.
Hi,I have requirement say there is a variable checkbox on catalog item, if box is checked, 'Element' variable field will be filled with word 'Pending'.what are the ways we can achieve this ? kindly help, Thanks.
Resolved! Dashboard reports not visible to specific user
Hello All,I have an unique issue. A dashboard contains a number of reports. It has been shared to 2 users and can view is visible under their names. One of the user is able to see all the reports and the other person is not. Now the individual report...
Incident management parent and child tickets assignment group sync
Dear all , i just wanted to understand , is it a best practice to change assignment group of all child tickets automatically when we change parent incident assignment group . This kind of scenarios we will see only when we have a major incident. We d...
Issue with User Company Validation in Virtual Agent
Hello All,We are new to configuring Virtual Agent. here we are trying to Validate the logged-in user company to get the values.for Example:User 1 -- ABC CompanyUser 2 -- XYZ Companysteps to produce:Based on the User Company below two lines should be ...
Power BI to Pull data from computers table
Dear all , There is a requirement to pull data from Computers table from Power BI to build a reports . For this i have created an API by navigating to Rest api explorer. In addition to this i have created user profile and added rest_api_explorer role...
Want to integrate ServiceNow with SAP Solution Manager
Can someone please help me with the steps or any material where i can learn this integration with SAP ChaRM & SAP SolMan. I have tried to check on net but couldn't found much resources.Please help me out as i am new into this integration
Resolved! Change Management Field type
Hello folks,I have a requirement of changing a choice field type to a multiple selection on a Change request field.So what I have seen, it's not possible unless in Catalog Item with list collector or in Change, but using list type and customise a tab...
