Bug v Defect v Demand
Hi all, How do you approach Bugs v Defects v Demand? In other words, what applications and modules do you use to log and track through their lifecycle?
Forum Posts
Display Second Column as the value in a muti selection list collector
I am using a list collector that allows multiple selections in a drop-down, there are two columns CNB1 and CNB2. Those are displayed in the drop-down as a selection but when I select an item in that drop-down the first column CNB1 is selected as the ...
How to use user criteria to select users based om specific company field?
Dear all,At his moment we use groups to select users with specific company fields.For example all users that are working for a company that is considered to be a customer may use certain Catalog items.Now we add these companies to a criteria group a...
Access to form based on group check role
i have 3 groupsDirectorJunior and senior groupsif the user is part of director they should have access to see the cases which are assigned to director, junior and senior groups even though the director group members are part of junio /senior groups.i...
How to change the format of the variable questions and headers in a catalog item form?
Hi I am creating a form where the variables and the headers need to bold and the headers have to be larger . this will only be specific to this catalog item I am creating. Help is appreciated ! Thanks in advance!
Is there a log that can confirm the execution of Business rules?
Hello,I want to verify through the logs whether the Business rules have been executed. However, I believe that without including sources like gs.info() within the script of the Business rules, logs cannot be captured with the syslog.list.This means l...
Creating a variable in a catalog item with the option to select more than one choice.
Hi everyone! I am creating a form where I need to create a variable which is an instruction {Pick more than 1 option} with 4 options as answers to it and the user should be able to select more than one answer .I tried a checkbox for options but I am ...
Resolved! Disable 'Save' button / ui action in workspace
How to remove workspace save ui action, for a specific table upon creation of new record?I came across a requirement where I need to remove the OOTB save button and replace with a custom button where it opens a modal asking to provide a justification...
Catalog Items with VA Render Type popup - wrong portal linked on popup window
After completing a catalog request via a popup window (i.e from AI Search results) - The popup window displays a Card with a link to the item. We have noticed this is linking to the /sp portal - however the same link displayed directly in the VA wind...
Show emai id and user name when initiating microsoft teams chat from Service Operations workspace
When initiating Microsoft teams chat from Service operations workspace.I need to see email id and User name while I search a user like shown in below imageIn platform I can see email id and Username.The same thing when doing in service operations wor...
read values selected on ui page
Hi Guys,I have a ui page with 2 attributes in multiple rows as shown in below snapshot.. I want for each attachment selected(checkbox selected), what is the category selected as well. Example: If I select bsnap2 & csnap5, only the categories selected...
Testing the Data Certification Data Filter
Hello all, I am attempting to configure and test "Data Certification". I am attempting to look at the pre-approved Standard Change records and recertify them on an annual basis. I created a pre-approved Standard Change and pointed the Certifica...
Insert for Transform map
hi alli have a transform map where i have a coalesce field.I want to only update records if coalesce is true No insert if no match provided the below script on the Run Script on the transform but its still inserting. (function transformRow(source, ...
JSON Parse not working
HI Team, We have written a script include which is Global scope and also Before BR also in same scopeWe are calling the script include as below var parseValue = JSON.parse(new CustomerAccountUtil().getRootParent(current.sys_id)); But on doing gs.addI...
Resolved! Service Request Workflow
I want to create a workflow: - when request is created directly form sc_request table, ritm should attach to it automatically- atleast one catalog task to be added to ritmAs we know ritm is attached to req and sctask is attached to ritm automatically...
