Hi,3 tasks are created upon submitting a catalogue request, if one of the task is cancelled it automatically cancels all the remaining tasks and also cancels the request.I need to stop this and the other tasks that are not cancelled should still be a...
@Ankur Bawiskar Following up on discussion in Thread: Copy variable details to RITM description We've applied Ankur's solution in a Business Rule to fetch Variable Values from new RP records ("Cases" for us) and populate a new String field "Case Var...
Hello,I need to create an inbound action when I reply on an incident email notification.I have to check if the related incident is closed in order to trigger the action. And I thought of getting the watermark in the email notification I'm replying to...
Hi Community Members, Seeking advice on selecting an IT service provider in NYC! Any recommendations or experiences with reliable providers? Looking for seamless support, expertise, and reliability. One of my colleagues suggested me about this- https...
getting Error MessageA badge reader may only be associated with one walk-up location please advice how to change the location ?
Hi Team, While creating work order task by clicking on Ready for Dispatch button I am getting the below error: Can anyone tell me how to resolve this issue
Hello Team, there are some users are not able to see the recaptcha. Thus, please change the recaptcha to another captcha provider.could you please advise how we can change the recaptcha to another captcha provider. Thank you. Please Advise.
We created a portal to create incident.We also disabled all ACL for task and incident table.We created a user have role is snc_external and test_incident(this role can create, read, write and delete incident)However, When this user access to portal, ...
Hi All - We have few HTML fields on knowledge with attribute encode_utf8=false, what happens when we make it true and what exactly does encode_utf8 do? Thanks!
Hi All, Need to calculate the risk based on questions,tables involved to store questions and scores to show the e.g "take assessment" UI action for change form.I got few links on community and also did some R&D, but your suggestions would be helpful....
I need to disallow users from changing the Change Request Values on the Standard Change template/proposal form we have built. I checked the Standard Change Properties page and cant seem to find the option which disallows those from being changed.
Hi,We are trying to configure the Virtual Agent for catalog items and we are facing some challenges in configuring the same.As per the ServiceNow, the catalog item having unsupported variables and catalog client script, the catalog item will open in ...
I am having difficulty syncing related list data from one environment to another, specifically in cmdb_ci table The data sync process is functioning correctly, but the related list data is not being transferred to the next environment. Can anyone pro...
Hi,Is it any way to pause the VA until a certain condition fulfill and after to continue the VA flow?I could see that I can pause for a number of seconds but I need to wait until the user submit an assessment and we have the results in the tables.
Hi, I am creating a new workflow for service request. What I am trying to check is when a request is created then the workflow should check if the variable cost center contains "PV90" then it should move forward and go for specific user approval. Ca...
