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Haritha PH
Tera Contributor

‎05-07-2024 09:33 PM

when we changing category in incident at the time the caller get an notification.how to do this

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dgarad
Giga Sage

‎05-07-2024 10:16 PM

Hi @Haritha PH 

 

please refer to the screenshot.

dgarad_0-1715145324092.png

 

dgarad_1-1715145374451.png

 

 

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

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Pratiksha
Mega Sage
Mega Sage

‎05-07-2024 10:06 PM

https://www.youtube.com/watch?v=NCNdLt-CYIY

 

Check the above video 

 

The condition should be as follows : Send when - > record is updated

filter - > category changes 

 

 

How to create an email notification
How to create an email notification
youtube.com/watch?v=NCNdLt-CYIY
Create an email notification that specifies when to send it, who receives it, and what it contains. #servicenow #servicenowdemo #emailnotification #createanemailnotification For more information, see: ServiceNow product documentation: ...
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dgarad
Giga Sage

‎05-07-2024 10:16 PM

Hi @Haritha PH 

 

please refer to the screenshot.

dgarad_0-1715145324092.png

 

dgarad_1-1715145374451.png

 

 

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad