send an notification

[Haritha PH]

when we changing category in incident at the time the caller get an notification.how to do this

[Pratiksha]

https://www.youtube.com/watch?v=NCNdLt-CYIY

Check the above video 

The condition should be as follows : Send when - > record is updated

filter - > category changes 

[dgarad · Accepted solution]

Hi @Haritha PH 

please refer to the screenshot.