How to autopopulate
how to autopopulate the user values in the form when the form is loading by using display business rule in servicenow?
Forum Posts
The variable type is reference. How can I make the variable support multiple selections?
there is a variable in a catalog item, the variable's type is reference,Type Specifications: Reference: Application [cmdb_ci_service_calculated]but this is one application that can be selectedHow can i make the variable(Application) support multip...
Run the flow by sending catalog items from the order guide
I have set up three catalog items in the ordering guide.To create a record from a catalog item, I create a flow and specify the corresponding flow for the catalog item.However, when I send the order guide, only the flow of the last catalog item moves...
Has anyone created a custom integration with Virtual Agent using the CCCIF utility?
Currently scoping some work requiring an integration between ServiceNow's Virtual Agent and a third party chat application using the ServiceNow CCCIF integration utility. The third party chat app will be the primary interface for users but all respon...
ITSM - Display Incident Status Bar as in Change Management
Hi Team, Is there a way to display a status bar like in change management? BR
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace "Propose Major Incident" is now available for P1, P2, P3 & P4 but we should hide for P3&P4 , how can i archive this Thanks in advance
How to find out Basic Auth user's audit (login, logout, IP)
Hello all,is there any option to view list of users who are enabled for basic auth (interactive login). Trying to find list of users are connecting using Basic authentication with details like login, logout, IP, activity. Also is there any option to ...
Flow should be created for each OrderGuide or Catalog item now ?
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user. Q1. A flow is associated with 1 catalog item , is this correct? Q2.Should I use "cascading variables" to pass data between catalog items? Or should I get the ...
How to use a couple of channels with type chat
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
Getting blank page when installing MS Teams
When trying to install MS teams in Messaging Integration app, I am getting redirecting to blank page of chrome. Please let me know how to fix this
VMW Total Number of resolved incident without breach SLA
Hello, I am working on some KPIs for Vendor Management related to SLA. one of the KPI should calculate the total incident that resolved without breaching SLA. My issue that the KPI count the incidents as long as I has one SLA task breach the SLA, so ...
Real-time Asset Availability Check for Serialized Hardware in Asset Management
I have a question about Asset Management. Our company manages hardware asset by serializing each item individually. However, we want to check the number of records with the state "In stock" in real-time across various order stages.Is it possible to a...
User authorization for a remote update set
Hello Team,what is the lowest authorization to transfer an update set to DEV + Test + Prod?Best regards
Resolved! How to run scheduled script execution on ui action
I have the below UI action-client(scoped) and script include(scoped), When I test with high load, the script is getting transaction cancelled with "maximum execution time exceeded". How can I get this script executed so that its not timed out. Is it ...
Resolved! Remove field decorator from the HR agent workspace for Priority field
Hello Experts,I want to remove the field decorator which is on top of priority field in the HR Agent workspace view. Please help.Below is the attached screenshot. @Ankur Bawiskar
