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Right now, we only have SMS, Email, and Voice. How to add MS Teams and as the preferred contact method.And how to migrate current On-Call assignments (users, dates etc.) from MS Teams to ServiceNow instance? History data can stay on Teams but no over...
Hey SN Community! I recently created a UI Action button that updates a custom field (status) to the next logical state each time the button is clicked — kind of like a manual progression engine. Objective:When a user clicks the button:If the current ...
Hey Community! I just completed an advanced reference qualifier scenario and wanted to share it for learning and feedback.Goal:Show only those users in a reference field who:Belong to the same department as the currently logged-in user.Have either th...
hi all, I have requirement where we have order guide where I need to trigger the catalog item only when one catalog item state is close complete is this possible in order guide if yes how may i achieve this !!
How can we automatically populate the Site field value based on the Caller field for a specific catalog item?Currently, both the Caller and Site fields are populated automatically. However, if the caller's name is changed, the site value does not upd...
Hi Team,I have the requirement like below, 1. When the Cancel UI Action is used, all Active Child Change Tasks should have the following values updatedIf the Change Task Type is ImplementationState = ClosedClose Code = Not AttemptedClose Notes = The ...
Hi Team, AC1: When manually populating (as an itil user) a Location reference field on any ITSM Task (INC, CHG, CHGTASK, RITM, SCTASK, PRB) and Technical Service Offerings and in all views (including SOW), only locations of below Location Type should...
I've two fields in a custom table. Field A -> type = table_nameField B -> type = field_name (which is dependent on Field A) This will list out all columns of child as well as parent table which is good. However, whenever a new record is created into ...
Hello! Does anyone know how to resolve an issue where a user is unable to launch the Service Portal in the MS Teams application IT Support bot? Thank you!
I found this reply to a similar post in the developer forum but without more context and detailed steps, it's far short of a solution, at least form someone still learning the basics: "This was resolved by removing the value in the 'glide.authentica...
My requirement is when user enter user field then Email, manager phn no should auto populateMy qn is here in gr.addQuery('user_name', xyz)we are getting user ID from client side consider abel.tuterso then in addQuery we need to write gr.addQuery('use...
Hello Team, I have a requirement where Parent task will have 9 child tasks, Parent task status should get set based on the child tasks status, for example if all 9 child tasks are in "closed completed" parent task status should be "approved", if any ...
How can i personalise the initial virtual agent greeting so that the recipients first name is show, for Example Hi David I'm you IT Support Virtual agent The message currently displayed is stored in the sys_ui_message table and currently states “Hi, ...
Hi All,I have a requirement of passing a variable from one topic to another topic.I am defining one variable like this to store the user input:vaVars.selectedCategory = vaInputs.select_topic_related_to_your_problem; Let's say selectedCategory is Hard...
