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Resolved! Change models

Hi Community, I want to create a new change Model that uses the ootb change workflows. I have followed link below and the change form works however the approval flows dont work as it is not using the current workflow. How can I update the workflow to...

AnthonyMull by Tera Contributor
  • 1227 Views
  • 4 replies
  • 3 helpfuls

Knowledge

Hello ,  How to write script in user criteria so that if their is an article in German language then the knowledge author and owner of that article can view the article irrespective of whatever is their language?if (userGR.preferred_language == 'de'|...

harry24 by Tera Contributor
  • 774 Views
  • 23 replies
  • 10 helpfuls

Emails and notifications.

Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.Thanks in advance. 

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Gaurav69 by Tera Contributor
  • 310 Views
  • 4 replies
  • 2 helpfuls

Calculate resolution time

Hello All,I have created a new field called "resolution time" it should show duration on following bases until the ticket gets resolved. Monday to Friday (from 9am to 6pm). Saturdays, Sunday should be excluded. should also not count the time when the...

SM123 by Tera Expert
  • 644 Views
  • 4 replies
  • 0 helpfuls