Default value in choice list interactive filter

Hi,I have created a choice list interactive filter - Frequency and this filter is being used for the dashboard. Kindly see the configuration for filter: When I try to select a value using "Default value(default_choice)" and it referenced to choice ta...

Close RITM when all tasks closed complete

Adding multiple users to a ServiceNow support group

Hi, I have a huge list of users in need of onboarding to a group in our ServiceNow instance, I know how to add single users but is there a way to add multiple in one go? I have tried using both the applicable catalog item and back end but non work......

Get only Open issues from JIRA

HI everyone, Is anyone implemented to get only Open issues(not closed,deployed)issues from JIRA to servicenow.We have the API to get all issues from the JIRA but we can see there more than 10k issues so we need to limit them so is there any way to fi...

Hide fields on RP show fields on HR agent form

I am trying to change the view of dropdown options. I have 2 that need to only show on the HR Agent service details but not show on the record producer. Right now both are showing on RP and HR agent service 

Duplicate email notification

Hi All, I have a notification on the SC task that triggers when a record is created or updated, with the condition that the Assignment Group changes and the Assignment Group is not empty. The notification should trigger when the Assignment Group chan...

HR Case Priority

We have seen associates be able to change the priority on an HR case after submission. Is anyone aware of how this can be achieved? We want to ensure cases that should not be escalated are not changed to critical priority 

AppSec Notifications - remove 'Subscribable'

Hey guys,I want to set the subscribable field on AppSec notifications to false.Spesifically these notifications:  Problem is: "This item is read-only based on its protection policy." Anyway around this? Thank you,goller

ITBM - Time sheet access

Hello,We are working on developments on our ITBM module. Actions are being carried out and we would like to block timesheets for the year 2025. Is it possible to do this? Thank you for your help

Script to add types to another group

Hey community, We are facing a problem with an script we are setting up to update nealty 200 groups with new types. The fact is that is working but is not skipping the groups that had this type assigned and is assigning them again and again. I have p...

Show Open tickets with Percentage

Hi Team, i need to show the opened ticket in a % for e.g.- how much % tickets opened in last week/7 days VS how much % tickets resolved last week/7 days.  Please help how can I achieve that.  Regards,Garvit