Send Threaded updates to MS Teams from MIM workbench

[Akshay Patil4]

Hello,

Problem Statement

Send the updates from MIM workbench communication task to MS Teams channel in threaded manner.

Existing setup - 

If we have a major incident and when we view that incident in workbench we get communication tasks with compose options for each task. When we click compose it sets the recipients and email body dynamically based on the incident records. When we send the update it reaches the intended recipients

Enhancement - 

We want to send each communication task update which is generating from MIM workbench to MS Teams channel in a threaded way so that when we see in MS teams channel group we should see the updates grouped by respective incidents. 

As of now we have tried with OOB MS Teams spokes (Post a Message) but it seems it has ability to only post the communication task update details and it is unable to group it based on the incident records. 

Please provide your inputs if anyone have tried to implement such scenarios

Thanks

Akshay

[prashantdharne]

Hi Akshay,

How did you enable the MS Teams integration for MIM workbench? Any directions on which specific plugin we need to make this work?