Service Now automated forms for helpdesk requests

D-a-n_L
Giga Expert

Is there a way to setup a dynamic form that users can submit via the ticketing system that they can fill out and submit as a ticket, e.g. a Manger needs to request certain access for specific applications. Instead of submitting an incident with all the specifics would it be possible for them to open a form with checkboxes that gets submitted as a complete request. Another example would be a new user request. Opena form in Service Now dynamically select everything that is needed then submit as an incident.

1 REPLY 1

Simon Hendery
Tera Patron

You seem to be describing Request Management. It's related to, but different from, incident management. And yes, it's an integral part of what ServiceNow does:

https://www.servicenow.com/docs/bundle/xanadu-service-management-for-the-enterprise/page/product/pla...