Service Now automated forms for helpdesk requests

D-a-n_L
Giga Expert

Is there a way to setup a dynamic form that users can submit via the ticketing system that they can fill out and submit as a ticket, e.g. a Manger needs to request certain access for specific applications. Instead of submitting an incident with all the specifics would it be possible for them to open a form with checkboxes that gets submitted as a complete request. Another example would be a new user request. Opena form in Service Now dynamically select everything that is needed then submit as an incident.

1 REPLY 1

Simon Hendery
Mega Patron
Mega Patron

You seem to be describing Request Management. It's related to, but different from, incident management. And yes, it's an integral part of what ServiceNow does:

https://www.servicenow.com/docs/bundle/xanadu-service-management-for-the-enterprise/page/product/pla...