Notification didn't triggered after creating event & scheduled job

Hi,I am trying to trigger notification when a KB article is published after 5 mins scheduled job must be executed & notification must be trigered.I created a event,scheduled job .However , after 5 mins notification didn't got triggered.PFA for refere...

Template variables in Task Time Worked field

Hi all,We have implemented a tamplet for our technicians that fills the first line with a very specific and company wide default template that should contain the callers name:I've tried it with several variables like:${caller_id.name}${u_contactuser....

weird thing: Email Template not (or only partially) applied

2 instances.DEV: "compose Email" on a case applies the standard email template: sendTo, CC, Subject, branded Body with Footer PROD: "compose Email" on a case applies only sendTo, CC, Subject, but the branded body is not reflected.Interestingly: only ...

Send a reminder email to a group assigned to a SCTASK after 2 business days if it isn't close yet.

I'm still using workflows right now, (not FLOWS). What's the best way to accomplish this?I've read about a lot of possible ways, but nothing I've tried seems to work. HELP!

Use Ai search, NLU in Virtual agent to show incidents in chat just like catalog items

Hey everyone, I need suggestion that is it even  possible to show incident cards directly if an end user types the incident number directly in chat. I have seen this work for kb articles and catalog items. If an end user type the catalog item name or...

Incident update for external caller "Guest".

Incident is created by inbound email with external email address.  Caller is "Guest".Is it possible to send the incident attachments to the email sender that triggered the creation of incident?  How?Understand that email address can be added to "Watc...

Extend time for Servicenow exam Admin

Hello All, I read in other Document, that for non original English, they can ask to extend time for CSA Exam, while when I booking my exam I didn't see the option to extend time, so how can I ask to extend the time . please need you help and support,...

Field should be attributes searchable

HI All, I have a variable named "Application name" its refrence of Business application table. We have GSI ID, System manager and so on attributes. The "Application name should be searchable by its GSI ID, system manager etc.. Please help me to find ...

I'm getting an error Change model 'Standard' prevented state transition from Schedule to Implement

Change model is not working for Preapproved standard change while creating new record, instead of insertion it throws an error Change model 'Standard' prevented state transition from Schedule to Implement, Change is creating with schedule state. We a...

I'm getting error "Change model 'Standard' prevented state transition from Schedule to Implement"

SCTASK(Service request) needs to be created based on knowledge article expiry date(valid to date)

Hi All, SCTASK(Service request) needs to be created and should be assigned to ownership group based on knowledge article expiry date(valid to date - i.e. If article is going to expiry in next 30 days then we need to create a request) by using schedul...