Report servicenow of incident created in workdays
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Forum Posts
Inbound email action - Fetch data from html table
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
Unable to fetch email template
I am facing an issue with email template, I am able to open the email outlook draft but the email template content is not fetched and returns null. I have set it up as when a user clicks on a button it triggers a function which calls the correct emai...
How to map variables in a variable set with backend HR case table fields without using RP script
How can I map variables in a variable set to fields in the backend HR case table without using a Record Producer script?We have a variable set called "HR Information," which includes the following variables: Subject Person, Opened For, Watch List, Co...
AWA doesn't seem to be working - Interactions are auto-assigned to a service account.
Hi Community,I'm facing an issue with AWA configuration in one of our demo instances. The service channel, queue, and associated entities are configured properly, but the interaction is always getting assigned to 'Conghaile Rowland', who is none othe...
Script written in below Business rule not getting triggered properly
var durationProd = 0; // Total time in milliseconds var lastProdChangeTime = ''; // Query the sys_audit table for changes to the "Next Action" field var auditGR = new GlideRecord('sys_audit'); auditGR.addQuery('docum...
Status change
Hello, I am new here at ServiceNow and have a question hoping for your help.I am currently creating an application that can be used to enter metadata for contracts.After entering and saving the data of a contract, I would like to have the possibility...
How to ROLL Back the bulk Asset records(alm_asset) Records to an earlier date 01.11.24
How to ROLL Back the bulk Asset records(alm_asset) Records to an earlier date 01.11.24eg.10,000 records in alm_asset table.I did a Bulk Asset records update via Catalog transform map which created / updated(existing assets) attributes in alm_asset t...
Resolved! Disable a form or prevent submission during working hours
What is the best way to disable a form, or prevent submission during working hours?The forma should only be visible or allowed submission from after 5pm until 8am of the next day. Thank you
How to scheduled a job to send the list of open incidents assigend to "HR group" every monday.
I want to Scheduled a job in which list of open incidents assgined to "HR" group every monday. can any one help me.
Regarding Update of Virtual Agent branding to match Cloud Dimensions’ branding
From where we can download Cloud Dimension’s logo to Update the Virtual Agent branding to match Cloud Dimensions’ branding?
Incident fields are not getting visible on the portal in details tab.
Hello All,As we know, when an incident is submitted through the portal, certain fields become visible in the "Details" section. However, when an incident is created from the backend, the "Details" tab appears empty when viewed on the portal. We need ...
after selection of abort action check box in the form level getting error message
Hi All, after selection of abort action check box in the form level getting error message like "failed to insert record. operation against file 'sn_hr_core_case_relations' was aborted by business rule 'password issues submit verification^' business r...
Inbound Emails from same sender to multiple receivers being forwarded into ServiceNow
Hello, friends Wanted scenario: Supplier ABC sends an e-mail to finance@company.com and payroll@company.com, they then forward it into our ServiceNow instance, and creates 2 separate cases, one which is decided as the route for finance mail, and once...
In the Virtual Agent Designer, how to route the conversation back to question?
In the Virtual Agent Designer, how to route the conversation back to question?
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