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Resolved! Script to remove all members of a specific group.

Hello,I have a group called 'test_impersonator'.  After doing upgrades, patches, builds, i put multiple members in this group just to allow them to test as other users. Once all testing is complete, i would like a script that i could run, that would ...

GlideExcel Parser not Working

Hi TeamI am trying to restrict the Catalog Item submission if the Mandatory Columns on the Excel is not filled with data.I am Using the GlideExcel Parser and the Mandatory Columns I am getting from the system property.It is Strange the Excel Parser i...

Kusuma2_0-1721911493389.png Kusuma2_1-1721911928704.png
Kusuma2 by Kilo Guru
  • 684 Views
  • 1 replies
  • 0 helpfuls

Report on incident table

Hi teamNeed to be able to report on average incident response time (time from incident creation to the time it was assigned). I created one report for this on incident_metric table keeping defination as 'Assgined to duration' but not sure if it is ca...

Sorting list collector value

How can I sort list collector values based on order. The values are in Question Choice table. I tried to create a system user preference but it still doesn't sort properly.

samadam by Kilo Sage
  • 223 Views
  • 1 replies
  • 0 helpfuls

Assigned too email notification sending to wrong person

We are working in the new Washington instance. When we create a request via the ESC mega menu - the requestor is getting an email saying " this task is assigned to you". However, the task is actually assigned to support staff say me Tyler. Any ideas ...

tylertaulbe by Tera Contributor
  • 191 Views
  • 1 replies
  • 0 helpfuls

Referance Qualifier

Based on selected server i need populate Ip_address in CIIP Field For this CIIP field I selected cmdb_ci_ip_address table in this table cmdb_ci is a server name field so that so i write Referance Qualifier :javascript:'cmdb_ci'=current.variable...

Prem96 by Tera Contributor
  • 274 Views
  • 5 replies
  • 0 helpfuls

Return false not working in on submit client script

Hello Community, There is a requirement where if a catalog form passes all the validations then only the form should be submitted otherwise we have to abort the on submit. It should not submit anything. I used return false in my client script but sti...

Mailto. email template query

I'm attempting to use the mailto. email approval for 3 x different approval options and 1 x reject, but the workflow defaults to the same option no matter which of the 3 x approval options are selected. Any help or pointers would be much appreciated

RhianClarke by Tera Contributor
  • 322 Views
  • 2 replies
  • 0 helpfuls

Report on the reason why an ncident was reopened

Good afternoon everyone I really really need assistance today please. I have been battling with the same thing for a week. I tried client scripts, ui policy, ui action etc. My goal is to report on the reason why an incident was reopened. By default t...