want to display alert message on Worknote Post button cliick.
when any user enter worknotes and click on POST button, show popup alert message with YES/NO confirmation.
Forum Posts
Showing Risk Assessment as a Tab on Change Requests
I've had a request to create a Risk Assessment for change requests.They would like this to be a TAB on the ticket instead of the OOB Assessment pop-up. I haven't seen much about this, except this post, where they outline creating the tab and assessme...
Issue while mapping fields from Azure AD to Servicenow User provisioning
There are two attributes(fields) in Azure AD. I am trying to concatenate both the fields and map it with 'user_name' field in the Servicenow. There are no error messages (maybe I am couldn't find it) but value is not flowing to the Servicenow User r...
Approval status on RITM is still in Requested even though all the approvals approved the request
Hi I have observed one thing in my catalog forms which were build from workflows (Not for flow designers) Approval status on RITM is still in Requested even though all the approvals approved the request and I tried in my PDI as well same issue exist...
Resolved! Module filter is not working
Hi,I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter) I've checked other modules at same table, but there's no other filter using...
Resolved! how to create an instance usage pie graph
Hi everyone,we want to create a report about the instance database usage.Is there any way to create one like below.Thank you very much.
Filtro de condición para desplegar usuarios.
Hola buen día, Tengo un problema para crear una condición Tengo los siguientes campos tipo Reference hacia la tabla de usuarios: Var DVar SVar TipoVar RVar L Tengo que hacer varios filtros según condiciones:1. Que al seleccionar a un usuario en Va...
Dynamic approvals in record producer
I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...
how to check flow if task and ritm number we have how to check from which flow they are triggering
how to check flow if task and ritm number we have, So how to check from which flow they are triggering.
Request Item Self Service view for no role user
When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...
How to translate view's name
I want to translate view's name from English to Japanese. I have tried the following step, but it does not work.System Localization > Translated Name / FieldsElement : titleTable : sys_ui_viewValue : (english word)Label (translate) : (japanese word)L...
ITIL user don't see task records from ITIL dashboard
Hi AllITIL Dashboard is saying task is assigned and open however when I try to navigate to it. it says record not found. help me out of the same . Thank you Ivran
Custom Approval Request Message in Employee Center - My Tasks
In this Image, As you can see There is a Default Message "Do you want to approve the following: <article_number> - <short_description>".I want to customize this message, like when we receive an approval request mail. Article Number: <article_number...
I want to configure the global search.
The problem is when I search a person name in global search, so there are many types of incident, change, and requested items are showing. But the requested item is, it has close complete, it's not showing. It's shown only open, pending, and in progr...
UI Action pop up to capture input
Hi there, I want to add a button/link 'Cancel Request' which is also visible from Portal view of a logged request. When clicked I want it to trigger a pop up message 'Please enter your reason for cancelling ticket' with a text field that takes the in...
