Service Portal home search how to restrict HR based Knowledge base? in used Search source

[pavana3]

Hi Team,

I try to restrict search for HR based Articles... I have created Search source  and added the filter conditions but its not working still its showing search result in Service portal home search any way if i will try to click its showing secure Constance this is fine but i am trying to stop while search itself should not show all article related HR knowledge base

if any open solved this type of issue please do needful to me. for more details please find the screenshot.

Thanks & Regards

PB

[pavana3]

Hi Pavani,

I am not using AI search ... i am using Zing search so Search source i have given above conditions and added what you said then i tried still in home search its showing all HR related Articles.

thinking how to solve this issue and who does not have ITIL Role they should not show IT articles.

anyway thank you Pavani for replay