Can we call a UI Page ,onChange of the state field?

Can I pad a value before insert from record producer?

I have a requirement that a value be a specific length when inserted on the form from a record producer, without making the user meet the requirement. I've attempted an onSubmit Client Script but it isn't working.  The variable is a string.  var ho...

update the list type field on a parent incident with multiple child incidents with unique values

I need to update a parent incident list type field with values from multiple child incidents. Each child incident is meant to pass a unique value to the parent incident to aggregate the vlaue in the parent incident. My script updates the parent incid...

Workflow update three fields as mandatory

Hi All,I have a question:After the creation of SCTASK for "XYZ phase" workflow update three fields as mandatory. Here is the screenshot.Can anyone suggest what should be done to resolve the issue?Thank you in advance.

fields are missed after the template gets uploaded

Once after the template gets uploaded the fields are missed, checked the source table .it is happening for a long time.If the content i explained here is not sufficient kindly let me know, Thankyou

The Search bar doesn't return ANY ticket details.

Hello Team,The Search bar doesn't return ANY  ticket details , I am try to find the RITM in Search bar i am not able to find  the results. Thanks,Sudhan.  

AD group Learning

I want to learn regarding to AD group what is AD group?what is Okta ?service Now plugging in AD grouphow we can configure and do integration with AD group how to write midserver scriptso can you suggest me any youtube video or documentations 

Record not found when creating an incident

Hi, whenever I am creating a new incident and saving it I am receiving a notification of record not found and whenever I am submitting a new incident no new incident is being created and I am back to incident table without any new incident being crea...

Troubleshoot to find the missing assignment groups for some of the RITM's

Hi All, I have a requirement where i need to troubleshoot the RITM's with missing assignment groups for certern time. I did check the worknotes and the audit history, seems "Assignment group" is been missing . I did also check the Workflow and flow d...

FCR - First Contact Resolution

Hello Everyone,  I am looking to configure the FCR report but cannot get the desired report.  I understand the reassignment count is supposed to be 0 and that's not something I am looking for, I am looking to run a report for the ServiceDesk team to ...

Can some will help me on where can i found the Application picker in Washington DC

Hi experts, Can some will help me on where can i found the Application picker and Update set picker in Washington DC.

tables

Hii, I have created a field named "Stage" in my incident form which is "Table name" type. I want to show only those tables in it which name contains sys_import_set. How to configure it?Thanks in advance 

Fix script to set task state with "closed - skipped" status

Hi All, I have a requirement to set the state of the task to "closed - skipped" from backend. After setting the closed by and updated by shouldn't be disclosed. How to achieve this?

Importing data from import set Vs inserting data using json object

Hi Community, We have come across situation where we have to convert json payload to csv file and insert the data from csv into target table using import set. However, I want to know what are the advantages and disadvantages of inserting data directl...