Forum Posts
how can i use the rest api to send soap message ?
How can i do that ? The recipient is using Soap message with token makeDellCaseAPIRequest: function(requestBody) {// Create RESTMessageV2var restMessage = new sn_ws.RESTMessageV2('DellCaseManagementAPI', 'POST'); // Replace 'DellCaseManagementAPI' wi...
Resolved! Getting 400 bad request when we login.
Ever since we upgraded to Toyko all our users are getting an error message when they login saying "Bad Request (400) A bad request (400) error has occurred. Please check that your instance is running and refresh." We click "Refresh" and it just come...
Language Selector added to Portal not working
I have added the language selector to my portal page but it is not translating my text on my page. All my languages are visible but not effecting the page text when you select the available languages. I would prefer to have the text change based on...
Resolved! How to abb Label after short description field in incident record
Hi everyone,I want to add this label in the incident record after the short description field. kindly help me with it... Thank you,padmavathi
Knowledge sharing about UI action.
Earlier, I posted a question regarding a UI action where the form should redirect to the Service Portal based on the user's choice between the OK and Cancel buttons in the confirmation dialog.After trying various approaches, I've found the solution,...
Resolved! auto increment multirow variable
Hi, I have a variable in a multirow variable set called ' attachment user' this variable goes from 0-10.I want it to work, such that, when i add a new row in the multirow, the variable increments by one.Any idea how to do this? Thanks, Miguel Sant...
Anyone knows if Now Assist will replace Virtual Agent as wel know
Hi there,ServiceNow is a lot of promoting of the upcoming GenAi Now Assist in Search. I was wondering if someone knows if ServiceNow roadmap is to replace current Virtual Agent (based on flows / NLU etc.) by the Now Assist. So that not all topics, co...
Update set query
Hi All, It has been brought to our attention that roles added to a specific group, where the updates are not recorded in the UpdateSet as expected, are somehow being applied to other instance. Could you please tell me to determine why roles added to ...
CI not mapped to corresponding Asset
I have several assets that are not mapping to their corresponding CI. Is there a way to manually map CI and Assets. When I click on the asset it shows no CI and when I click on the CI it shows no asset. I have been unable to find a spot to connect th...
How to auto populate the Application name in catalog item
Hi Team,We have created a catalog item form which contains requested for and application name.Requested for field is referencing sys_user table and application name field is querying cmdb_ci_appl table.I have another two custom tables named as xxx an...
Resolved! Pre populate a variable in a multirow based on a variable outside
Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...
Resolved! Scripting in Assignment rule
We have a slew of assignment rules and would like to concatenate them into one for incidents and one for requests. To do that, I attempted a simple script on an assignment rule to see if it function but can not get it to do anything. We are on Vers...
Error Message: Field length exceeds 255 characters. Invalid update
Changed the string field's max character length from 255 to 400 in dictionary. Field size has increased and it allowed me to enter the data up to 400 characters but throwing an error "Value(field) length exceeds 255 characters" aborting the record up...
Assignment Group empties when Assigned to is populated for the first time
Hi, when an incident is created through an inbound action, the Assignment group field is populated, however, when I fill the Assigned to field and save the record (the person is in the said assignment group) the Assignment group field clears. This on...
