Service Request Workflow

anil_mishra11 · ‎11-13-2023

I want to create a workflow:

- when request is created directly form sc_request table, ritm should attach to it automatically

- atleast one catalog task to be added to ritm

As we know ritm is attached to req and sctask is attached to ritm automatically when we create req from service catalog. But i want them when we create from request table directly.

Can anyone help in this.

Dr Atul G- LNG · ‎11-13-2023

Hi @anil_mishra11

This is all do able.

1. an individual request item relates to request

Atul: Create standalone Request Item (Don't club with Order guide)

2. atleast one catalog task to be added to requested item

Atul: Yes. in flow you can configure under Action ( Create catalog task)

3. once ticket is assigned, the task should move to inprogress

Atul: Write a script, if assigned to or assigned (any you can pick) is not empty task state moved/ set to in progress.

What error you are getting at which point? or you want community to build this for you ?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎11-13-2023

Good Luck @anil_mishra11 . If you stuck , all are here to guide and support.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎11-13-2023

Hi @anil_mishra11

Please mark my answer as Helpful too 🙂

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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