ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
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a month ago
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
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a month ago
Hi @pavan9885
This links might help you
Official ServiceNow Documentation
- CMDB Overview
Gain a foundational understanding of CMDB, its purpose, and its role within the ServiceNow platform.
ServiceNow CMDB Overview ITSM Overview
Explore how ITSM aligns with ITIL standards to manage and deliver IT services through a single cloud-based platform.
ServiceNow ITSM OverviewCMDB Tables Descriptions
Access a list of tables in the CMDB, detailing their names, labels, and descriptions of the information stored within each table.
CMDB Tables DescriptionsCMDB Health KPIs and Metrics
Understand the Key Performance Indicators (KPIs) used to assess the health of your CMDB, including correctness, compliance, and completeness.
CMDB Health KPIs and Metrics
Templates and Tools for Business Analysts
Business Analyst Template
While ServiceNow doesn't provide a standard requirement gathering document, this community post discusses the use of starter stories and process workshops to gather requirements effectively.
Business analyst template. - ServiceNow Community
Additional Resources
Deliver a CMDB with True Business Value: 6 Essential Steps
This eBook outlines steps to maintain a healthy CMDB, including defining CI classes and attributes, operationalizing configuration management, and integrating third-party data.
CMDB eBookIT Business Management (ITBM) Overview
Learn about ITBM (now called Strategic Portfolio Management), which helps create greater value from your initiatives and enables change faster across the enterprise.
ITBM Overview
