Hello,I have 5 mandatory variables that only the tech should fill in once the auto-generated SCTASK is assigned to the group.However, the SCTASK cannot be assigned-to a tech until all mandatory fields are completed. Any ideas how to make those vari...
How to configure custom chatbot (virtual agent) for custom portal in Vancouver release from scratch?Please propose solution from the scratch or give some needful steps. Yours reply will be appreciated.Thanks
Hello Experts,I have a Use Case: I have a list of RITM numbers. For these RITM numbers, the approval is pending from a long period of time i.e the state is in' requested 'in the sys approval table for a long time. I need to write a script so that i c...
When Users trying to raise incident through Interaction and then Configuration item field taking 1,2 minutes to populate on form level.What could be the possible reason for this slowness issue?
Hi Team, "u_solution" is a field in child table"sn_ind_tmt_orm_order_line_item" is the child table is in scope 'abc'"u_temp_solution" is a field on parent table"sn_csm_om_order_line_item" is parent table for reference which is in scope 'xyz' I have ...
Hi All,I am having a datetime field in servicenow with the name "issue_first_occur". I tried with below script, but it is not working. Please help me with the script that when someone selects the date in future, the script shouldnot accept itI create...
Hi Everyone,In the Service portal, we are having OOTB Widget--"SC Category Page"By default it is showing the 9 catalog item in SP portal. I need to change to 6 catalog item. So, where I need to make the changes. Thanks in Advance!!
Hi Team,We have a child table "sn_ind_tmt_orm_order_line_item" with column as 'u_solution' ,its a string field and a parent table 'sn_csm_om_order_line_item' with column as 'temp_solution', its also a string field.Now the requirement is to Delete the...
Hi Everyone,In my scenario when a interaction is created via email then, in interaction under email tab I need that the particularemail to be present there, but as of now it is not there.
Hi team, We published OOB Virtual agent topic, "Book Conference Room EXO (Template)" is not working. Can anyone help me on this. Thanks in advance. Regards,Haseena
Hello, We have a requirement that is in the catalog item workflow the approval will auto reject with in 4 business days.can anyone suggest the script in the workflow. Thanks in advance.
We are planning to move to Universal Requests as the primary ticket type for users.I'm attempting to copy the default access_hyperlink mail script and alter it so that when an incident becomes resolved, the affected user receives a notification about...
Hi All, How can we dot-walk and get the assignment group of the ticket in approving field in approval table.Kindly assists. Regards,Karthik
Hello, Azure linux arm template in servicenow non prod instance got created 3 active versions wheras it should have only 1 active versio, please help with this on high priority
Hello! I am looking for a way to hide the "Delete" and "Delete with preview" options from the "Actions on selected rows" section on the "Affected CIs" tab of a normal change when the change is in the Authorize / WIP state. Please suggest any ideas!
