Regard script
There exists 3 groups : TEST.GRP1, TEST.GRP2, TEST.GRP3. Whenever the Group manager of these groups is updated (even from NULL), add all those updated users (managers) in a new group TEST.MGR_GRP
Forum Posts
Install DemoHub in PDI
Hello Team, is there any way to install DemoHub in PDI?Thanks in advance.
Resolved! Scripted Rest message Get menthod not getting HTML field type value
Hi All, I am developing a scripted Rest message Get method, to get the KBs. Here I am not able to get HTML-type fields. Can someone help me to get HTML in the get method? (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response)...
Resolved! Stop Case Transfer Notification
Hi Folks,I need some suggestion/solution on below scenario , however this is OOTB behavior but I need to bypass this notification.When HR case is transferred with new case number , system should not trigger transfer case notification as below Since a...
HTML field data need's to convert Text format
Hi All, I have written scripted rest, Get method. I am getting HTML data. I need to convert to Text. (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var val = []; // implement resource here// var gr= new Glid...
Show attachment in a public widget
Hello everyone! I have a public page and a public widget in the widget I wanna show an attachment (image / Avatar) coming from this "https://Myinstance.service-now.com/sys_attachment.do?sys_id=0b47d75c8798d11066ebea8bbbbb3557" When I view it as a no...
Custom Error Topic returns to main menu causes menu to be missing (Utah)
I am trying to create a custom error topic within the Virtual Agent that does not send the user to the Live Agent. Instead, what I would like to do is have the error topic generate an e-mail that details what topic the occurred and redirects the user...
Topic list on MS Teams
Regarding Virtual Agent on MS Teams, when opening the list of topics, the list is on alphabetical order. Is there a way to re-order the list in a customized way or by categories similar to the ability we have on the web client?Thank you.
Need assistance with Business Rule
We have a business rule that governs the visibility of the case to the users. Currently , it makes the case visible only to users with ITIL access . But additionally, want to make the case visible to users when they have opened the case even if they ...
Resolved! Multiple Walk-uplocation queues for one Location
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
Unable to save the form due to client script
Hi team, i am unable to save the form due to agent is mandatory and setting back to none after saving the form.My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based...
Resolved! ONCOMPLETE TRANSFORM SCRIPT?
HII ALL i am new in servicnow , my need is i have to count recently inserted records in target table by using oncomplete transform map script and i want see message in import log not in system logs and can i get import set numberplease guide me with ...
Computing time using Client script
We have a form on the portal where the user adds the time spent for a week. When computing the hours spent for the week, the total hours field is ignoring the zero that precedes the final value. For an example instead of displaying 3 hours and 3 mins...
No email notification when stock runner job is running for stock rule
I noticed that the script does not have anything to trigger email notification gs.include('global.ProcessStockRules');var processStockRules = new global.ProcessStockRules();processStockRules.process(); according to documentation it is supposed to in...
Create Change Request UI Action in Workspace
From the Service Operations Agent workspace, open an incident, and click on 'Create Change Request' UI action, it is re-directing to the Pinned changed models page to select.Is there a way to bypass this and directly open the Change Creation Form.
