IT Business Management | ServiceNow

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SERVICENOW IT BUSINESS MANAGEMENT

Operate IT More Like a Business

Get visibility into your project and application portfolios; gain financial insight into the cost of service delivery; better manage demand, resources, and budgets; decide where to invest your dollars to best support organizational goals. ServiceNow® IT Business Management (ITBM) helps you run IT like a business.

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ON DEMAND

With IT Business Management, You Can...

1.

Gain Visibility into Demand and Financials

Gain visibility into the real costs of IT Services and demand to optimize application and project portfolio spends.

2.

Align IT Investment With Business Goals

Capture and prioritize all demand in one centralized system, then set longer-term priorities based on business strategy with a dynamic scoring engine.

3.

Optimize Your Application Portfolio

Inventory all your applications in a single platform. Build a business capability map, then invest in, improve, or retire them based on your criteria.

4.

Improve Project Quality and Deliver Velocity

Apply a single system of engagement for managing resources and projects in a consistent way with data rolled up to improve overall management.

Choose What's Right For You

Applications
Demand Management

?

Demand Management

Capture, assess, and manage ideas and demands from the business
Resource Management

?

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow
Project Portfolio Management

?

Project Portfolio Management

Manage your entire project lifecycle and program portfolio
Agile Development

?

Agile Development

Accelerate development from inception to deployment using a scrum framework
Test Management

?

Test Management

Manage test suites, test cases, and tests for control of all phases of the testing process
Financial Charging

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Financial Charging

Report on all aspects of IT finance including showbacks and chargebacks
Financial Planning

?

Financial Planning

Streamline your budget planning process with a centralized repository of accurate budget data
Financial Modeling

?

Financial Modeling

Gain visibility into spending by connecting real costs to service users and consumption
Application Portfolio Management

?

Application Portfolio Management

Align your app portfolio to a preferred architecture and drive application rationalization

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You can also leverage the power of the Now Platform

Explore Our Program and Portfolio Management Applications

Project Portfolio Management

Manage your entire project lifecycle and program portfolio

Demand Management

Capture, assess, and manage ideas and demands from the business

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow

Explore Our Application Portfolio Management Applications

Application Portfolio Management

Align your app portfolio to a preferred architecture and drive application rationalization

Software Asset Management

Manage software compliance and reclaim unused licenses so you are always ready for an audit

Explore Our IT Financial Management Applications

Financial Planning

Streamline your budget planning process with a centralized repository of accurate budget data

Financial Charging

Report on all aspects of IT finance including showbacks and chargebacks

Financial Modeling

Gain visibility into spending by connecting real costs to service users and consumption

Explore Our Agile Delivery Applications

Agile Development

Accelerate development from inception to deployment using a scrum framework

Test Management

Manage test suites, test cases, and tests for control of all phases of the testing process

You can also get all the capabilities of the Now Platform

Achieve Your Business Outcomes Faster With Global Services

Learn more about our prescriptive, outcome‑based service packages for ITBM to ensure you continually realize value from your ServiceNow investment. View our service packages for ITBM:

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Or explore our product‑based Learning Paths and all Services

What Customers Are Doing With
IT Business Management

SOURCE FORECASTS IMPROVED

57%

WATCH VIDEO

IT OPS CENTER PLANS FOR
CHANGES IN NEXT

24

HOURS

READ CASE STUDY

ROI OF

365%

READ CASE STUDY

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Companies That Use IT Business Management Also Use...

Software Asset Management

Manage software compliance and reclaim unused licenses so you are always ready for an audit.

LEARN MORE VIEW DEMO

Performance Analytics

Puts the power of data in the hands of all stakeholders who are responsible for services. Make smarter decisions faster.

LEARN MORE VIEW DEMO

IT Operations Management

Proactively identify service issues, pinpoint disruptions, and automate remediation.

LEARN MORE VIEW DEMO

IT Service Management

This powerful platform for managing ITIL processes helps you reduce costs and risk, improve agility, and boost IT innovation.

LEARN MORE VIEW DEMO

The ServiceNow System of Action

Providing connected solutions for every department in the enterprise.

WHY CHOOSE SERVICENOW

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ON-DEMAND WEBINAR

Set IT Up to Innovate More

See how to increase IT innovation by developing frameworks around key goals and metrics.

VIEW WEBINAR

EBOOK

Measure What Matters

To turn technology into a business advantage.

Increase Productivity

EBOOK

Drive Radical Innovation in IT

To raise productivity, grow new revenues, and improve your competitive advantage.

Learn How

NOW ON NOW

How ServiceNow Uses ITBM

20%

ACCELERATION IN TIME TO VALUE FOR STRATEGIC INVESTMENTS

$354,900

SAVED PER YEAR IN PROJECT MANAGEMENT COSTS

4,342

HOURS SAVED PER YEAR VIA REAL‑TIME DASHBOARDS

60%

REDUCTION IN TIME TO SCREEN AND APPROVE PROJECTS

SEE THE DETAILS BEHIND THE DATA

Resources

WHITE PAPERS

Transform IT Into a Catalyst for Business Growth

EBOOKS

Align IT Services With Business Goals

Run IT Like a Business With Financial Visibility

VIDEOS

How AmerisourceBergen Gained Financial Visibility With ServiceNow

How AAA Uses ServiceNow to Prioritize and Align Business Resources

ANALYST REPORTS

Financial Visibility: The First Pillar to Support the Agile PMO

How to Assess Your Current Application Portfolio Using Fitness & Value Review Process

New Forrester Wave™ Ranks Strategic Portfolio Management Vendors

SEE ALL RESOURCES FOR IT BUSINESS MANAGEMENT

Explore IT Business Management

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