Solutions Platform Customers Explore

Solutions

Products
Use Cases
Industries

IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows, effortless service and enterprise mobile.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

View All Products

Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

Healthcare

Education

Government

Financial Services

Manufacturing

Telecommunications

Platform

About Now Platform

Build your own apps

App store

Trust and security

Customers

Case studies

Customer Success Center

Training and certification

Now Community

Product documentation

Support portal

Explore

About our company

Events and webinars

Insights

Calculate your savings

Why ServiceNow

Partner programs

Take me directly to:

Careers Partners Developer Portal Training Locations Asset Management Incident Management

Products

IT Business Management

Forrester names ServiceNow a leader in strategic portfolio management.

Drive strategic portfolio planning and execution. Align work to business priorities and reduce time to market.

Deliver business outcomes with speed and agility.

When IT works, business works

Enrich outcomes

Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered.

Maximize Business Value

Plan continuously

Connect your investment plan to your work plan of action for greater agility. Gain visibility into project outcomes, assess related top-level investments, and adapt to make adjustments on an ongoing basis.

Manage Project Portfolio

Scale any type of work

Manage strategic and operational work in one place and reduce bottlenecks to get to market faster. Increase agility by optimizing and reallocating resources as priorities shift.

Deliver Value Faster

When IT works, business works

Enrich outcomes

Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered.

Maximize Business Value

Plan continuously

Connect your investment plan to your work plan of action for greater agility. Gain visibility into project outcomes, assess related top-level investments, and adapt to make adjustments on an ongoing basis.

Manage Project Portfolio

Scale any type of work

Manage strategic and operational work in one place and reduce bottlenecks to get to market faster. Increase agility by optimizing and reallocating resources as priorities shift.

Deliver Value Faster

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.

View All Stories

Find Out How

Healthcare

Driving better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

Find Out How

View Story

Financial Services

Investments aligned to strategy

With strong portfolio management, Western & Southern turned IT into a business enabler.

View Story

See Results

Financial Services

70% of manual processes automated

With ITBM and ITSM, VIVAT gained a competitive edge by optimizing operations and reducing time to market.

See Results

Learn More

Technology

Project delivery accelerated by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Learn More

Capabilities that scale with your business

IT Business Management groups project portfolio management and agile capabilities into scalable packages that can grow with you as your needs change.

View Packages

PPM

Performance Analytics

Analyze trends with KPIs, metrics, and role-based dashboards for customer service.

PPM

Demand Management

Capture, assess, and manage demands from the business in one location.

PPM

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

PPM

Innovation Management

Capture new ideas from across your organization in a single location.

PPM

Project and Portfolio Management

Manage your entire project lifecycle across technology and business portfolios.

AGILE MANAGEMENT

Scaled Agile Framework (SAFe)

Plan, prioritize, and track work collaboratively across multiple teams with Scaled Agile Framework.

Agile Management

Test Management

Manage all phases of the testing process.

AGILE MANAGEMENT

Agile Development

Manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks.

Application Management

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

Achieve your objectives with strategic portfolio management

Built on the Now Platform®

Explore Platform

Laptop with single data model

Single data model Eliminate information silos with one data source for your enterprise.

Customizable mobile phone experiences

Modern mobile experience Keep users informed with an intuitive mobile app and real-time updates to activities associated with their portfolios.

Integrations with third-party services

Powerful integration hub Build custom integrations or extend out-of-the-box integrations into other PPM, APM, or agile solutions.

ServiceNow latest release brings mobile to the enterprise

What’s new in New York

Break down silos, provide frictionless employee service, and increase productivity. The Now Platform New York release delivers new innovations in enterprise mobile, intelligence, and workspaces.

Get Details

View Broadcast

Slack

Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.

Join us at a live or virtual event

See Locations

INDUSTRY EVENT

Gartner IT Symposium Xpo: Oct 20-24

Join us for “the world’s most important gathering” of CIOs and IT leaders.

See Locations

Find Locations

SERVICENOW EVENT

Now at Work: Fall 2019

Join an event near you and learn how to create great work experiences.

Find Locations

Find Locations

SERVICENOW EVENT

Future of Work: Fall 2019

Discover new ways to inspire innovation at this engaging ServiceNow event.

Find Locations

Choose a package

Find the IT Business Management package that works for your business.

Get Pricing

Standard

(5)

5 custom tables
Performance Analytics
Demand Management
Resource Management
Project and Portfolio Management
Innovation Management
Scaled Agile Framework (SAFe)
Agile Development
Test Management

Professional

(9)

5 custom tables
Performance Analytics
Demand Management
Resource Management
Project and Portfolio Management
Innovation Management
Scaled Agile Framework (SAFe)
Agile Development
Test Management

Licensed Separately

(1)

Application Portfolio Management