• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

IT Business Management

Forrester names ServiceNow a leader in strategic portfolio management.

Run IT like a business

IT Business Management is a strategic portfolio planning and execution tool that allows you to work where it matters most, redirect spend to critical apps, and accelerate time to value.

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.


HealthPartners drives better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.


ServiceNow accelerates project delivery by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Automotive speeds up business processes

With ITBM and ITSM, saw impressive results in productivity, responsiveness, and efficiency.


Kronos transforms IT from what to why

By linking project and change management, Kronos has a single workflow for managing IT projects.

Capabilities that scale with your business

IT Business Management groups key applications into scalable packages that can grow with you as your needs change.

Financial Modeling

Gain visibility into expenses with prescriptive allocation models based on your ServiceNow data.

Financial Charging

Create detailed IT financial reports, including showbacks and chargebacks.

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

Demand Management

Capture, assess, and manage ideas and demands from the business.

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Financial Planning

Streamline your budget planning process with a centralized repository of budget data.

Agile Development

Manage development work from a unified backlog and Scaled Agile Framework.

Test Management

Manage all phases of the testing process.

Choose a package

Find the IT Business Management package that works for your business.


  • Demand Management*
  • Resource Management*
  • Project Portfolio Management*
  • Agile Development*
  • Test Management*
  • Financial Charging*
  • Financial Planning
  • Financial Modeling
  • Application Portfolio Management


  • Demand Management
  • Resource Management
  • Project Portfolio Management
  • Agile Development
  • Test Management
  • Financial Charging*
  • Financial Planning*
  • Financial Modeling*
  • Application Portfolio Management*


  • Demand Management
  • Resource Management
  • Project Portfolio Management
  • Agile Development
  • Test Management
  • Financial Charging
  • Financial Planning
  • Financial Modeling
  • Application Portfolio Management

* Partial access provided with this package.



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