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IT Business Management

Forrester names ServiceNow a leader in strategic portfolio management.

Deliver business outcomes with speed and agility

Drive strategic portfolio planning and execution. Align work to business priorities, identify areas to optimize operations, and reduce time to market.

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.


HealthPartners drives better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

Financial Services

Western & Southern aligns investments to strategy

With strong portfolio management, Western & Southern turned IT into a business enabler.

Financial Services

VIVAT automates 70% of manual processes

With ITBM and ITSM, VIVAT gained a competitive edge by optimizing operations and reducing time to market.


ServiceNow accelerates project delivery by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Capabilities that scale with your business

IT Business Management groups key applications into scalable packages that can grow with you as your needs change.

Application Management

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.


Demand Management

Capture, assess, and manage ideas and demands from the business.


Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.


Financial Planning

Optimize investments across your entire project portfolio.


Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Agile Management

Agile Management

Manage development work from a unified backlog and Scaled Agile Framework.

Agile Management

Test Management

Manage all phases of the testing process.

Join us at a live or virtual event


Free, online sessions

See how key ServiceNow features and apps work in expert-led tutorials.


Calling all innovators!

Create amazing new work experiences on the Now Platform® Madrid release.


Knowledge 2019

Take work to the next level on May 5-9 in Las Vegas.


Join us at Gartner ITxpo

Talk with us about transforming the IT experience in Toronto June 3-6.

Choose a package

Find the IT Business Management package that works for your business.


  • Performance Analytics
  • Demand Management*
  • Resource Management*
  • Project Portfolio Management*
  • Agile Management*
  • Test Management*
  • Financial Charging*
  • Financial Planning
  • Financial Modeling
  • Application Portfolio Management


  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project Portfolio Management
  • Agile Management
  • Test Management
  • Financial Charging*
  • Financial Planning*
  • Financial Modeling*
  • Application Portfolio Management*


  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project Portfolio Management
  • Agile Management
  • Test Management
  • Financial Charging
  • Financial Planning
  • Financial Modeling
  • Application Portfolio Management

* Partial access provided with this package.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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