IT Business Management

Forrester examines the ROI of ServiceNow IT Business Management in its Total Economic Impact™ study.

Drive strategic portfolio planning and execution. Align work to business priorities and reduce time to market.

Deliver business outcomes with speed and agility.

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.


Driving better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

Financial Services

Investments aligned to strategy

With strong portfolio management, Western & Southern turned IT into a business enabler.


70% of manual processes automated

With ITBM and ITSM, VIVAT gained a competitive edge by optimizing operations and reducing time to market.


Project delivery accelerated by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Capabilities that scale with your business

IT Business Management groups project portfolio management and agile capabilities into scalable packages that can grow with you as your needs change.


Performance Analytics

Analyze trends with KPIs, metrics, and role-based dashboards for customer service.


Demand Management

Capture, assess, and manage demands from the business in one location.


Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.


Innovation Management

Capture new ideas from across your organization in a single location.


Project and Portfolio Management

Manage your entire project lifecycle across technology and business portfolios.


Scaled Agile Framework (SAFe)

Plan, prioritize, and track work collaboratively across multiple teams with Scaled Agile Framework.

Agile Management

Test Management

Manage all phases of the testing process.


Agile Development

Manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks.

Application Management

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

Achieve your objectives with strategic portfolio management
ServiceNow latest release brings mobile to the enterprise

What’s new in New York

Break down silos, provide frictionless employee service, and increase productivity. The Now Platform New York release delivers new innovations in enterprise mobile, intelligence, and workspaces.


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Knowledge 2020: May 3-7

Join us in Orlando and take work to the next level—at the early bird price!


Future of Work: Fall 2019

Discover new ways to inspire innovation at this engaging ServiceNow event.

Choose a package

Find the IT Business Management package that works for your business.


  • 5 custom tables
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Innovation Management
  • Scaled Agile Framework (SAFe)
  • Agile Development
  • Test Management


  • 5 custom tables
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Innovation Management
  • Scaled Agile Framework (SAFe)
  • Agile Development
  • Test Management

Licensed Separately

  • Application Portfolio Management

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Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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