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IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows and effortless service.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

Healthcare

Education

Government

Financial Services

Manufacturing

Platform

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Product documentation

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IT Business Management

Forrester names ServiceNow a leader in strategic portfolio management.

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Deliver business outcomes with speed and agility

Drive strategic portfolio planning and execution. Align work to business priorities, identify areas to optimize operations, and reduce time to market.

When IT works, business works

Align work to priorities

Centralize all project, app, and cost data to make smarter decisions and align with the business. Deliver more of what matters by continuously planning and optimizing resources.

Optimize your app spend

Rationalize your apps with operational data on a single platform. Quickly identify apps to retire or migrate to cloud and track through to project delivery.

Optimize Operations

Reduce time to market

Manage all your work in one place and reduce bottlenecks to get to market faster. Respond with agility by reallocating resources as priorities shift.

Deliver Value Faster

When IT works, business works

Align work to priorities

Centralize all project, app, and cost data to make smarter decisions and align with the business. Deliver more of what matters by continuously planning and optimizing resources.

Optimize your app spend

Rationalize your apps with operational data on a single platform. Quickly identify apps to retire or migrate to cloud and track through to project delivery.

Optimize Operations

Reduce time to market

Manage all your work in one place and reduce bottlenecks to get to market faster. Respond with agility by reallocating resources as priorities shift.

Deliver Value Faster

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.

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Find Out How

Healthcare

HealthPartners drives better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

Find Out How

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Financial Services

Western & Southern aligns investments to strategy

With strong portfolio management, Western & Southern turned IT into a business enabler.

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See Results

Financial Services

VIVAT automates 70% of manual processes

With ITBM and ITSM, VIVAT gained a competitive edge by optimizing operations and reducing time to market.

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Learn More

Technology

ServiceNow accelerates project delivery by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Learn More

Capabilities that scale with your business

IT Business Management groups key applications into scalable packages that can grow with you as your needs change.

Application Management

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

PPM

Demand Management

Capture, assess, and manage ideas and demands from the business.

PPM

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

PPM

Financial Planning

Optimize investments across your entire project portfolio.

PPM

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Agile Management

Agile Management

Manage development work from a unified backlog and Scaled Agile Framework.

Agile Management

Test Management

Manage all phases of the testing process.

IT Business Management

Built on the Now Platform®

Explore the Platform

Single data model Eliminate information silos with one data source for your enterprise.

Modern mobile experience Keep users informed with an intuitive mobile app and real-time updates to activities associated with their portfolios.

Powerful integration hub Build custom integrations or extend out-of-the-box integrations into other PPM, APM, or agile solutions.

Join us at a live or virtual event

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LIVE DEMO

Free, online sessions

See how key ServiceNow features and apps work in expert-led tutorials.

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Watch Broadcast

PRODUCT RELEASE

Calling all innovators!

Create amazing new work experiences on the Now Platform® Madrid release.

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Register Now

SERVICENOW EVENT

Knowledge 2019

Take work to the next level on May 5-9 in Las Vegas.

Register Now

Get Details

INDUSTRY EVENT

Join us at Gartner ITxpo

Talk with us about transforming the IT experience in Toronto June 3-6.

Get Details

Choose a package

Find the IT Business Management package that works for your business.

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Worker

(7)

Performance Analytics
Demand Management*
Resource Management*
Project Portfolio Management*
Agile Management*
Test Management*
Financial Charging*
Financial Planning
Financial Modeling
Application Portfolio Management

Planner

(10)

Performance Analytics
Demand Management
Resource Management
Project Portfolio Management
Agile Management
Test Management
Financial Charging*
Financial Planning*
Financial Modeling*
Application Portfolio Management*

Analyst

(10)

Performance Analytics
Demand Management
Resource Management
Project Portfolio Management
Agile Management
Test Management
Financial Charging
Financial Planning
Financial Modeling
Application Portfolio Management

* Partial access provided with this package.