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SERVICENOW IT BUSINESS MANAGEMENT

Operate IT More Like a Business

Get visibility into your project and application portfolios; gain financial insight into the cost of service delivery; better manage demand, resources, and budgets; decide where to invest your dollars to best support organizational goals. ServiceNow® IT Business Management (ITBM) helps you run IT like a business.

With IT Business Management, You Can...

1.

Gain Visibility into Demand and Financials

Gain visibility into the real costs of IT Services and demand to optimize application and project portfolio spends.

2.

Align IT Investment With Business Goals

Capture and prioritize all demand in one centralized system, then set longer-term priorities based on business strategy with a dynamic scoring engine.

3.

Optimize Your Application Portfolio

Inventory all your applications in a single platform. Build a business capability map, then invest in, improve, or retire them based on your criteria.

4.

Improve Project Quality and Deliver Velocity

Apply a single system of engagement for managing resources and projects in a consistent way with data rolled up to improve overall management.

Choose What's Right For You

  • Applications

  • Demand Management
    ?

    Demand Management

    Capture, assess, and manage ideas and demands from the business

  • Resource Management
    ?

    Resource Management

    See staff availability, allocation, and capacities for all work tracked in ServiceNow

  • Project Portfolio Management
    ?

    Project Portfolio Management

    Manage your entire project lifecycle and program portfolio

  • Agile Development
    ?

    Agile Development

    Accelerate development from inception to deployment using a scrum framework

  • Test Management

    ?

    Test Management

    Manage test suites, test cases, and tests for control of all phases of the testing process

  • Financial Charging
    ?

    Financial Charging

    Report on all aspects of IT finance including showbacks and chargebacks

  • Financial Planning
    ?

    Financial Planning

    Streamline your budget planning process with a centralized repository of accurate budget data

  • Financial Modeling
    ?

    Financial Modeling

    Gain visibility into spending by connecting real costs to service users and consumption

  • Application Portfolio Management
    ?

    Application Portfolio Management

    Align your app portfolio to a preferred architecture and drive application rationalization

    • See All Applications

  • Worker

  • Partial access

  • Partial access

  • Partial access

  • Partial access

  • Partial access

  • Partial access

    • See All Applications

You can also leverage the power of the Now Platform

Explore Our Program and Portfolio Management Applications

Explore Our Application Portfolio Management Applications

Explore Our IT Financial Management Applications

Explore Our Agile Delivery Applications

You can also get all the capabilities of the Now Platform

Achieve Your Business Outcomes Faster With Global Services

 

Learn more about our prescriptive, outcome‑based service packages for ITBM to ensure you continually realize value from your ServiceNow investment. View our service packages for ITBM:

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Or explore our product‑based Learning Paths and all Services

What Customers Are Doing With
IT Business Management

SOURCE FORECASTS IMPROVED

57%

WATCH VIDEO

IT OPS CENTER PLANS FOR
CHANGES IN NEXT

24

HOURS

READ CASE STUDY

ROI OF

365%

READ CASE STUDY
VIEW ALL ITBM CUSTOMER STORIES

Companies That Use IT Business Management Also Use...

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ON-DEMAND WEBINAR

Set IT Up to Innovate More

See how to increase IT innovation by developing frameworks around key goals and metrics.

VIEW WEBINAR
EBOOK

Measure What Matters

To turn technology into a business advantage.

Increase Productivity
EBOOK

Drive Radical Innovation in IT

To raise productivity, grow new revenues, and improve your competitive advantage.

Learn How

NOW ON NOW

How ServiceNow Uses ITBM

20%

ACCELERATION IN TIME TO VALUE FOR STRATEGIC INVESTMENTS

$354,900

SAVED PER YEAR IN PROJECT MANAGEMENT COSTS

4,342

HOURS SAVED PER YEAR VIA REAL‑TIME DASHBOARDS

60%

REDUCTION IN TIME TO SCREEN AND APPROVE PROJECTS

SEE THE DETAILS BEHIND THE DATA

Resources

SEE ALL RESOURCES FOR IT BUSINESS MANAGEMENT

Explore IT Business Management

TRY THE DEMO

Or explore all our products.