Solutions

  • Products
  • Use Cases
  • Industries
HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
ServiceNow IT icon

IT Business Management

Forrester names ServiceNow a leader in strategic portfolio management.

Deliver business outcomes with speed and agility

Drive strategic portfolio planning and execution. Align work to business priorities, identify areas to optimize operations, and reduce time to market.

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.

Healthcare

HealthPartners drives better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

Financial Services

Western & Southern aligns investments to strategy

With strong portfolio management, Western & Southern turned IT into a business enabler.

Financial Services

VIVAT automates 70% of manual processes

With ITBM and ITSM, VIVAT gained a competitive edge by optimizing operations and reducing time to market.

Technology

ServiceNow accelerates project delivery by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Capabilities that scale with your business

IT Business Management groups key applications into scalable packages that can grow with you as your needs change.

Application Management

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

PPM

Demand Management

Capture, assess, and manage ideas and demands from the business.

PPM

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

PPM

Financial Planning

Optimize investments across your entire project portfolio.

PPM

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Agile Management

Agile Management

Manage development work from a unified backlog and Scaled Agile Framework.

Agile Management

Test Management

Manage all phases of the testing process.

IT Business Management

Join us at a live or virtual event

SEE LOCATIONS

Now at Work coming to you

Join a global event near you to unlock the power of modern digital workflows.

INDUSTRY EVENT

Black Hat 2019: August 7-8

Experts show you how to resolve security incidents and vulnerabilities fast. 

Choose a package

Find the IT Business Management package that works for your business.

Worker

(7)
  • Performance Analytics
  • Demand Management*
  • Resource Management*
  • Project Portfolio Management*
  • Agile Management*
  • Test Management*
  • Financial Charging*
  • Financial Planning
  • Financial Modeling
  • Application Portfolio Management

Planner

(10)
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project Portfolio Management
  • Agile Management
  • Test Management
  • Financial Charging*
  • Financial Planning*
  • Financial Modeling*
  • Application Portfolio Management*

Analyst

(10)
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project Portfolio Management
  • Agile Management
  • Test Management
  • Financial Charging
  • Financial Planning
  • Financial Modeling
  • Application Portfolio Management

* Partial access provided with this package.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.