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SERVICENOW IT BUSINESS MANAGEMENT

Operate IT More Like a Business

Get visibility into your project and application portfolios; gain financial insight into the cost of service delivery; better manage demand, resources, and budgets; decide where to invest your dollars to best support organizational goals. ServiceNow® IT Business Management (ITBM) helps you run IT like a business.

With IT Business Management, You Can...

1.

Gain Financial Visibility and Improve Cost Management

Establish IT-based cost models and gain visibility into the real costs of IT services. Optimize application and project portfolio spends.

2.

Align IT Investment With Business Goals

Capture and prioritize all demand in one centralized system, then set longer-term priorities based on business strategy with a dynamic scoring engine.

3.

Optimize Your Application Portfolio

Inventory all your applications in a single platform. Build a business capability map, then invest in, improve, or retire them based on your criteria.

4.

Improve Project Quality and Deliver Velocity

Apply a single system of engagement for managing resources and projects in a consistent way with data rolled up to improve overall management.

Choose What's Right For You

  • Applications

  • Demand Management

    Capture, assess, and manage ideas and demands from the business

  • Resource Management

    See staff availability, allocation, and capacities for all work tracked in ServiceNow

  • Project Portfolio Management

    Manage yourentire project lifecycle and program portfolio

  • Agile Development

    Accelerate development from inception to deployment using a scrum framework

  • Test Management

  • Financial Reporting

    Report on all aspects of IT finance including showbacks and chargebacks

  • Financial Planning

    Streamline your budget planning process with a centralized repository of accurate budget data

  • Cost Transparency

    Gain visibility into spending by connecting real costs to service users and consumption

  • Application Portfolio Management

    Align your app portfolio to a preferred architecture and drive application rationalization

  • Worker

  • Partial access

  • Partial access

  • Partial access

  • Partial access

  • Partial access

  • Partial access

You can also leverage the power of the Now Platform

Explore Our Program and Portfolio Management Applications

Explore Our Application Portfolio Management Applications

Explore Our IT Financial Management Applications

Explore Our Agile Delivery Applications

You can also get all the capabilities of the Now Platform

Achieve Your Business Outcomes Faster With Global Services

 

Learn more about our prescriptive, outcome‑based service packages for ITBM to ensure you continually realize value from your ServiceNow investment. View our service packages for ITBM:

Or explore the full range of our Services

What Customers Are Doing With
IT Business Management

SOURCE FORECASTS IMPROVED

57%

IT OPS CENTER PLANS FOR
CHANGES IN NEXT

24

HOURS

ROI OF

365%


Companies That Use IT Business Management Also Use...

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