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IT

Manage IT strategy, operations, service delivery, and apps on our single system of action.

Security

Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

Customer Service

Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

Intelligent Applications

Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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Why ServiceNow

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Careers Partners Developer Portal Training Locations Asset Management Incident Management

IT Business Management

Forrester names ServiceNow a leader in strategic portfolio management.

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Run IT like a business

IT Business Management is a strategic portfolio planning and execution tool that allows you to work where it matters most, redirect spend to critical apps, and accelerate time to value.

When IT works, business works

Align work to priorities

Capture and prioritize all demand in one centralized system to focus your work where it matters most. With intuitive decision-making tools, you can align work to business priorities.

Transform Your Business

Redirect application spend

Inventory all your apps on a single platform and build a business capability map to invest in, improve, or retire apps based on your criteria.

Manage Your Apps

Accelerate time to value

Gain oversight of all development work, optimize the prioritization of features, and schedule the right work to the right teams.

Scale Agile Development

When IT works, business works

Align work to priorities

Capture and prioritize all demand in one centralized system to focus your work where it matters most. With intuitive decision-making tools, you can align work to business priorities.

Transform Your Business

Redirect application spend

Inventory all your apps on a single platform and build a business capability map to invest in, improve, or retire apps based on your criteria.

Manage Your Apps

Accelerate time to value

Gain oversight of all development work, optimize the prioritization of features, and schedule the right work to the right teams.

Scale Agile Development

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.

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Healthcare

HealthPartners drives better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

Technology

ServiceNow accelerates project delivery by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Automotive

Cars.com speeds up business processes

With ITBM and ITSM, Cars.com saw impressive results in productivity, responsiveness, and efficiency.

Technology

Kronos transforms IT from what to why

By linking project and change management, Kronos has a single workflow for managing IT projects.

Capabilities that scale with your business

IT Business Management groups key applications into scalable packages that can grow with you as your needs change.

Financial Modeling

Gain visibility into expenses with prescriptive allocation models based on your ServiceNow data.

Financial Charging

Create detailed IT financial reports, including showbacks and chargebacks.

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

Demand Management

Capture, assess, and manage ideas and demands from the business.

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

Project Portfolio Management

Manage your entire project lifecycle and program portfolio.

Financial Planning

Streamline your budget planning process with a centralized repository of budget data.

Agile Development

Manage development work from a unified backlog and Scaled Agile Framework.

Test Management

Manage all phases of the testing process.

Built on the Now Platform®

Explore the Platform

Single data model Eliminate information silos with one data source for your enterprise.

Modern mobile experience Keep users informed with an intuitive mobile app and real-time updates to activities associated with their portfolios.

Centralized demand intake Funnel your business ideas and demands into one central place to get rid of silos and manual work.

Choose a package

Find the IT Business Management package that works for your business.

Worker

Demand Management*
Resource Management*
Project Portfolio Management*
Agile Development*
Test Management*
Financial Charging*
Financial Planning
Financial Modeling
Application Portfolio Management

Planner

Demand Management
Resource Management
Project Portfolio Management
Agile Development
Test Management
Financial Charging*
Financial Planning*
Financial Modeling*
Application Portfolio Management*

Analyst

Demand Management
Resource Management
Project Portfolio Management
Agile Development
Test Management
Financial Charging
Financial Planning
Financial Modeling
Application Portfolio Management

* Partial access provided with this package.