IT Business Management

Forrester examines the ROI of ServiceNow IT Business Management in its Total Economic Impact™ study.

Reveal ROI
IT Business Management
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Drive strategic portfolio planning and execution. Align work to business priorities and reduce time to market.

Deliver business outcomes with speed and agility.

When IT works, business works

Enrich outcomes

Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered.

Maximize Business Value

Plan continuously

Connect your investment plan to your work plan of action for greater agility. Gain visibility into project outcomes, assess related top-level investments, and adapt to make adjustments on an ongoing basis.

Manage Project Portfolio

Scale any type of work

Manage strategic and operational work in one place and reduce bottlenecks to get to market faster. Increase agility by optimizing and reallocating resources as priorities shift.

Deliver Value Faster

When IT works, business works

Enrich outcomes

Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered.

Maximize Business Value

Plan continuously

Connect your investment plan to your work plan of action for greater agility. Gain visibility into project outcomes, assess related top-level investments, and adapt to make adjustments on an ongoing basis.

Manage Project Portfolio

Scale any type of work

Manage strategic and operational work in one place and reduce bottlenecks to get to market faster. Increase agility by optimizing and reallocating resources as priorities shift.

Deliver Value Faster

Don’t just take our word for it

See how companies like yours use IT Business Management to make work, work better for people.

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Find Out How
Healthcare

Driving better business outcomes

By centralizing all business requests, HealthPartners created a unified view of work.

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Financial Services

Investments aligned to strategy

With strong portfolio management, Western & Southern turned IT into a business enabler.

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FINANCIAL SERVICES

70% of manual processes automated

With ITBM and ITSM, VIVAT gained a competitive edge by optimizing operations and reducing time to market.

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Technology

Project delivery accelerated by 20%

We use our own products to deliver hard‑dollar savings, accelerate time‑to‑value, and improve visibility.

Capabilities that scale with your business

IT Business Management groups project portfolio management and agile capabilities into scalable packages that can grow with you as your needs change.

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PPM

Performance Analytics

Analyze trends with KPIs, metrics, and role-based dashboards for customer service.

 
 
PPM

Demand Management

Capture, assess, and manage demands from the business in one location.

 
 
PPM

Resource Management

See staff availability, allocation, and capacities for all work tracked in ServiceNow.

 
 
PPM

Innovation Management

Capture new ideas from across your organization in a single location.

 
 
PPM

Project and Portfolio Management

Manage your entire project lifecycle across technology and business portfolios.

 
 
AGILE MANAGEMENT

Scaled Agile Framework (SAFe)

Plan, prioritize, and track work collaboratively across multiple teams with Scaled Agile Framework.

 
 
Agile Management

Test Management

Manage all phases of the testing process.

 
 
AGILE MANAGEMENT

Agile Development

Manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks.

 
 
Application Management

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

 
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Achieve your objectives with strategic portfolio management

Built on the Now Platform®

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Single data model Eliminate information silos with one data source for your enterprise.
Customizable mobile phone experiences
Modern mobile experience Keep users informed with an intuitive mobile app and real-time updates to activities associated with their portfolios.
Integrations with third-party services
Powerful integration hub Build custom integrations or extend out-of-the-box integrations into other PPM, APM, or agile solutions.
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Choose a package

Find the IT Business Management package that works for your business.

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Standard

(5)
  • 5 custom tables
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Innovation Management
  • Scaled Agile Framework (SAFe)
  • Agile Development
  • Test Management

Professional

(9)
  • 5 custom tables
  • Performance Analytics
  • Demand Management
  • Resource Management
  • Project and Portfolio Management
  • Innovation Management
  • Scaled Agile Framework (SAFe)
  • Agile Development
  • Test Management

Licensed Separately

(1)
  • Application Portfolio Management
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