servicenow reference field empty in list view but showing on record

[irfanhabeeb]

I have a custom created table u_cmdb_ci_api_partner which is a child of cmdb_ci table . And a 'u_partner_name' field referencing core_company table . Also there is before insert & update BR to populate partner app name from partner name field . 

BR 

(function executeRule(current, previous /*null when async*/) {

    if (current.u_partner_name || current.u_api_master) {

        // Get Partner App Name from Company

        if (current.u_partner_name) {

            var company = new GlideRecord('core_company');

            if (company.get(current.u_partner_name)) {

                gs.log("partner name"+current.u_partner_name);

                current.u_partner_app_name = company.u_partner_app_name;

            }

        }

        // Set Name field

        current.name = current.u_partner_name.getDisplayValue() + " " +

                       current.u_api_master.getDisplayValue();

    }

})(current, previous);

To check the Br when i tried to edit partner name  from list it is not saving and showing as empty. when go to the certain record and explictly save a value it is hsown on the record form and value(partner app name ) is getting populated. Still in the list view partner name is empty .

Action Result

Form	shows value
Save	looks saved
List view	empty
List edit	clears value

[irfanhabeeb]

Hi @Ankur Bawiskar , 
i am trying this in native view . And in BR logs sys id getting correctly.

[Ankur Bawiskar]

@irfanhabeeb 

any other logic is clearing that field when you are setting from list?

[irfanhabeeb]

1) No ACL List edit on cmdb_ci
2) Display value of refrenced table is true (core_company.name). (it is working in test&dev even without any of the fields setting as display true)
3) No client scripts blocking.

Is there anything left to check in this case?

[Ankur Bawiskar]

@irfanhabeeb 

did you check if that record has extra update for clearing the field?

did you enable debug business rules and see from list which all BRs are running?

[irfanhabeeb · Accepted solution]

The issue was fixed , it was due to a simple error , same field label , but one was dot walked field from another table , And the wrong one was in the default list view 🙂.

Thank you for your help @Ankur Bawiskar @Tanushree Maiti .