Hi i have service catalog and in that i need to populate the current line manager for requestor for field currently it is fetching value of logged in users manager , and the current_line_manager variable is reference field and its default value is javascript:gs.getUser().getManagerName so even if we changed the requested for it taking logged in users manager name
tried below script include and client script
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
//Type appropriate comment here, and begin script below
if(newValue == ''){
g_form.clearValue('current_line_manager');
}
var ga = new GlideAjax('GetManagerName');
ga.addParam('sysparm_name', "getManager");
ga.addParam('sysparm_req', g_form.getValue('requestor_for'));
ga.getXMLAnswer(function(answer){
alert("hellow");
g_form.setValue("current_line_manager", answer);
});
}
script include:
var GetManagerName = Class.create();
GetManagerName.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getManagerName: function() {
var user = this.getParameter('sysparm_id');
var mg = new GlideRecord("sys_user");
mg.addQuery("sys_id", user);
mg.query();
if(mg.next()){
return mg.manager.toString();
}
},
type: 'GetManagerName'
});
kindly advise whats wring here its not working
Hey Mark ,
cause auto populate feature is not working for current_line_manager field as this variable is created under current line manager variable set hence for that auto population is not enabled
