I have a use case for client script in ServiceNow and i also write script for that but it is not running properly. can anyone help me to find what is wrong in this script. Disable a field for specific rolesUse Case: Disable the "Assignment Group" fie...
Hi, Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group memb...
I’m currently using the HR Service Delivery (HRSD) module, and a Tier 1 case is automatically created whenever I send an email to my HR General to create a group using email inbound. I would like to prevent the automatic creation of the Tier 1 HR cas...
I have a report based on the import_log table that I want to share with a user who is part of a specific group.I performed the following steps: - Shared the report with the group.- Created a custom role and assigned it to the group.- Created both rea...
We have integrated ServiceNow with Amazon Connect. Whenever any calls is answered by any agent the interaction is not been populated in the same tab, but the interaction is being created in the backend. /nav_to.do?uri=sys_ui_page.do?sys_id=4c1fdcd4e...
Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. After installing the plugins I have been getting the following issueCan anyone help me with this?How can I resolv...
Hello. I have catalog items that have an attachment variable. When the virtual assistant presents this catalog in a conversational manner, the file gets attached to the sys_cs_conversation_task record. I would like to script a way to make this att...
How can we convert below schedule job script logic into scheduled flow.Scheduled JOB Which run Daily:var EVENT_NAME = "pending.change.task.email";var taskGroups = {};var now = new GlideDateTime();var gr = new GlideRecord('change_task');gr.addQuery('a...
Hi all, Some questions about VMW:- Incidents in the VMW are records that the vendor has to work on because of AMS for example (so vendor has a contract with the client for incident management and all incidents have to be resolved) or the incidents ar...
Not able to link RITM number in Requested item tab of related record on any Change record. Clicked on Edit button in Requested item tab then selected RITM number and click on Save button to link RITM, but it does not show any RITM linked on change re...
Primary owner trying to add a few members to a group but he no longer have the Edit button to manage(Add/Update) members, previously Edit button was visible to him. Can any one suggest how can I solve this?
where cen i get a stament of work template??
Hi everyone,User did not submit request to remove their Process User access, but their access disappear? I want to check why they lost their access without submitting any request to remove it, Can anyone tell how can I check it?
What information does Debug Business Rules(details) show that debug Business rulesdoes not?A. The must of the business rule evaluationB. Old and New values for field values changed by business rulesC. Debugging information for lists as well as formsD...
Ever wonder what ITIL really looks like in the real world?Let’s break it down with a simple and relatable example… WiFi during a meeting!Incident – Something broke!You're in an important online meeting, and suddenly your WiFi drops.You’re stuck, can’...