Can we activate virtual agent plugin in on-prem ServiceNow instance
Can we activate virtual agent plugin in on-prem ServiceNow instance? If yes, once we activate VA plugin then will interactions be created based on conversation with VA?
Forum Posts
Resolved! Relationship Between 2 table
I have one custom table with field "number". It is string type field and auto-populating with incident number. I want this table to be in related list of incident table. In related list only records with same incident number should be visible.
database view for computer table
hi im trying to join 2 tables, to get a list of assets being assigned to the same user. is this possible?cmdb_ci_computercmdb_ci_acc
Resolved! Request Management and Catlogue Management
Hi, I need someone to help me with link where I can learn more on Request Management and Catalogue Management.I need to learn everything about it. Any info will be appreciated
Email 30 mins & 60 mins before Change Planned End date using Workflow
Hi team,I need to use a workflow to send email alerts if there are only 30 and 60 minutes left for the Change Planned End Date yet the ticket State is not in Review, Close or Cancel.But the issue I'm having is even if there is 4 hours before the plan...
Client Script is not working on Workspace Homepage
Hello all,I have a requirement that I want to apply some CSS on workspace homepage without modifying the OOTB workspaces. So I thought of adding a global client script, which is working fine on all forms even in workspace as well but not working on W...
VA Reporting: Counting NLU Attempts Rather than NLU Predictions
Hi all, Wondered if you might be able to help me please... I have created a dashboard for reporting on the success of our NLU Model.I am using the 'Open NLU Predict Intent Feedback' table.The Virtual Agent Insight Dashboard uses this table to show Co...
Error: S,Detail: Unexpected token: S
Hello, Please assist on below error.Error: S,Detail: Unexpected token: S : while executing Rest API GET method using action in flow designer. Below is the script step (function execute(inputs, outputs) { inputs = new AnsibleUtils().trimStringInput...
Change the message "File Upload Failed" in Virtual Agent
HI Team, We would like to change the message "File Upload Failed" when the agent tries to upload a file over the maximum limit in virtual agent.Can anyone help me change this message? Just so you know, this message is not available as part of System ...
Resolved! opend_at date change
opend_at date change function onSubmit() { if (g_form.getValue('category' == '')) { g_form.showFieldMsg('category', 'category is require', 'error'); return false; } else { g_form.setValue('caller_id', g_user.userID); ale...
Auto populate a variable based on form answers
Hi all,I'm trying to get a variable to auto populate, with free text, dependent on the answers from previous questions. Getting the auto populate is easy enough using a UI policy. However I want to be able to add multiple, but it just over rides them...
OOB Change Approval Policy
Hi Team, For Change we have OOB Flow designer which adds approval in Approvers and Group Appoval. Here i have to show only Group Approval and remove Approvers Tab from change request. OOB Flow designer checks if Approves are approved then move forwar...
Example text for description field on idea portal
I need to add an example text on the description field of idea portal. Normally we do it with the placeholder attribute in the input tag but the code looks like <label for="description" class="field-label description" title="{{::data.formModel._fiel...
Can we give date in "single line text" field in certain format(MM-DD-YYYY) and restrict other format
Hello Team, I have a requirement to have a "single line text field" in catalog form for date in which we have to enter Date in certain format(MM-DD-YYYY). There has to be an error message if the users are entering the date in different format. Please...
REQ is still in open after set RITM stage to Approval rejected
Hi Community,We have set the RITM stage to "Approval Rejected" and state to " closed incomplete". but, the REQ is still open. How do i make the REQ state should not be in open state. Please find the attached flow condition here.
