Show Open tickets with Percentage
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12-02-2024 11:50 PM
Hi Team,
i need to show the opened ticket in a % for e.g.- how much % tickets opened in last week/7 days VS how much % tickets resolved last week/7 days.
Please help how can I achieve that.
Regards,
Garvit
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12-03-2024 01:15 AM
Hi @Garvit1 ,
To calculate a percentage in reports you need to have Performance Analytics installed. Is this the case? If you are not licensed for Performance Analytics, then you will not be able to report in percentage according to your need.
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/