Hello im new to this tool and would like to know how to get basic SLA reporting for our assigned group. what i need is separate or combined in one page.1. Achieved SLA % monthly 2. Breached SLA % monthly basically i need to know our monthly SLA targe...
Hi Team, I need a help or suggestions on below request. How to call store procedure in snowflake from servicenow ? example, when user rasie a access request servicenow will trigger the snowflake SP. Can someone plz help on this?
Hello, ServiceNow Community!I’m running into an issue with a custom function that’s supposed to calculate the duration between the request creation date and the closed time, but the results are not correct.For example, in the attached screenshot, the...
Hi, I want one task to be done. In the change record, If I select a planned start date which is earlier than the today's date, then it should not be allowed. How to do this?
Hi,Is it possible to create a report on RITM (sc_req_item) table, where RITM stage is "Awaiting for approval" for more than 2 days?
Hello,We have planning to make 3 different queues in walk up experience is that possible? Configuration Repair WarrantyDeployment NOW SERVING:NOW SERVING:NOW SERVING:XxxYyyZzzXxxYyyZzzXxxyyyZzz NEXT CUSTOMER:NEXT CUSTOMER:NEXT CUSTOMER:Xx Yy
i want when category = software make priority = 1-critical (which is derived from the values of Impact and Urgency fields), else display the old value when the form loaded.
I have 2fileds one is list for responsible group which is a list type and the other one is responsible dl i would like to auto populate dl if the user select the groups from the list using glide ajax i have written script but it's not workingScript i...
HI All , We need to create a report with condition as Incidents opened in last 30 days but that shouldnt include last 10days, as we have another report which has that condition to give incidents opened in last 20 days. Regards,Divya
We worked with a partner to have them "quick start" our Virtual Agent journey...and I'm having trouble picking up where they left off. Essentially we just activated the oob NLU and topic blocks with the idea that we could improve and customize at o...
Maybe someone else has seen this issue but I have not read anything nor seen any questions posted. We had an agent not sign out at the end of his workday (Friday) and received an inbound chat message on the next day (Saturday). I have not found any p...
I've created one Classification Definition (on the "ml_capability_definition_classification" table) upon INCIDENT table in Predictive Intelligence.As input fields, I've provided INCIDENT's <Short Description> and <Description> field. The output field...
How to validate the field for Decimal values only in Catalog Item Variable?
Hey community i have a custom and an oob table and i want to move the records from custom to oob the thing is that i did not map the records with numbers so the two tables will have same records with different number and i want to move also the attac...
In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. After the file picker I used the script action as : (function execute() {vaSys...
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