SLA Configuration

[Akshay Pithore]

What is the minimum time duration the survey link can be active.

[Gaspy]

It looks like the absolute minimum time is 1 second, which would look like 

Duration: Days[0] Hours[0][0][1]

[Ravi Chandra_K]

Hello @Akshay Pithore 

It is defined by schedule period field.

Please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855826

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra  

[Selva Arun]

Hello @Akshay Pithore,

In response to your question about the minimum time duration the survey link can be active, please note that it is controlled by the "scheduled period" field in the survey configuration.

You can find more details on this in the following KB articles:

1. KB0564595 - Setting up survey triggers
   This article explains how survey frequency and the repeat interval can be controlled. The repeat interval ensures that surveys are not sent repeatedly to users within a specified duration. You can find more details here: Setting up survey triggers - Support and Troubleshooting

2. KB0855826 - Survey Expiration and Cancellation not working as expected
   This article discusses how the "Expiration Date" field for surveys is determined, based on the scheduled period in the Survey Definition. For example, if the scheduled period is set to "No Limit," the expiration date is set to the current date, while setting it to "Weekly" will result in an expiration date 7 days after creation. You can check the details here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855826

I hope this helps! 

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva Arun