Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New." I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassig...
Hi, I created an identification rule on a table and added "Name" and "Environment" fields. When the import set runs, if a match is found then a duplicate record is not being created which is fine but when I manually try to create a 'duplicate' record...
Hello everyone, as the title suggests, I am currently looking for a way to reference incident forms through a UI action and point it to our service portal. How can this be done? I'm currently using a client-scriptUI Action:function createRequest() { ...
Hello,Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?Thank you
Hi guys,I have a task to investigate about add filter for reference field in domain separation and it not impact to another domain. Can someone please suggest me on this,Thanks.
Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...
We have installed and configured the HR Service Delivery integration with Workday and we are now trying to setup the approvals integration hub with workday and we are getting error 400 report not found. We have not been able to find any documentation...
Hi Team,I have requirement the incidents contains short description start with exit asset details to the two group.for this I have tried with the query BR.when to run to condition is task type is incident and the script is below.please help someone f...
I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is?
Is it possible to update the background color of the square button which allows us to hold the link (highlighted area). Also is it possible to add a text "click to begin survey" .See below image : I am not sure will this be done from our end or ms te...
How to build workflow data for the catalog item where approval should go to the affected user's manager and not the requested user
Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month. Is this possible to achieve, how we can see those tickets? Thanks in a...
Hi Service-now community , In my Domain separation instance -when the Requester click the RITM link ,the RITM details are not available . Just wondering what should be the issue ?
Hi, Can someone explain why a new hardware model is created when an existing Computer record is updated by a discovery source. For example:Here I have nearly 1000 hardware product records: Upon update of this Computer record, a new hardware model has...
Hi TeamI need to change the landing page in ServiceNow based on user criteria.1. if a regular user goes to prod instance they should get routed to Service portal page2. when user profile is Business Unit "Supply Chain" and employee type is "employee...
