Hi All,In service operations workspace, when we use agent assist , the KB articles are shown based on the short description of the incident. Our customer wants to sort it based on the short description and to be sorted based on the latest updated dat...
How to hide some variables in the portal to specific users/roles. These variables should be only visible to approvers and to a user whose name was mentioned in the request form. This is for HR Application
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
Hi All, looking forward to everyone's input on this, Configuration for incident creation or self service incidents via servicenow > create new or self service is not populating configuration item even after entering the correct ci, it shows the ci bu...
We can capture baseline of CMDB data on demand or schedule, can we revert to earlier baseline/snapshot which we have taken?
Hi AllI would like to know HOW to create a Change template out of an existing Normal Change (Closed) which would copy Change tasks at ease. We would like to promote the usage of templates in our organizations but some users bit hesitant to use templa...
When user tries to connect with agent for some reason for few users interaction is opening for guest user instead of actual user..I have checked the user data and capacity and assignmnet rules everything looks good.Any reason why interaction opening ...
We have been moved from Utah environment to Nextgen recently. The problem is I can see CSAT report simply by searching on All navigation bar but in Nextgen I don't find anything, I did tried with Survey but I simply can't find anything. Am I doing an...
USE CASE :- Create one field that is list data type and give reference of any type(ex :- sys_user) then when someone remove any value from that field and whenever some one added any value for that field then it will give us popup with added user an...
Hello Dear All,I'm implementing the virtual chat bot for my client for all catalog item. But I'm facing an issue with reference qualifier, variable set and Macro. When i'm removing the ref qualifier condition, deleting the macro and variable set then...
Hi, I have integrated Virtual agent with MS teams. I'm curious to know where to check this option as shown in image empty dropdown. Whenever, I'm provided with results from teams VA I get an empty drop down option there is no text in the drop down wh...
I already included Script Include,Business rule and configured too with Agile Integration to populate the Feature field on the story form but still it s the same.I have a storyForm and I need to get the Feature number by default from the feature list...
How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Affected Ci (task_ci table) fields as technology manager ; name and put them in an notification e...
Hello,I have a group called 'test_impersonator'. After doing upgrades, patches, builds, i put multiple members in this group just to allow them to test as other users. Once all testing is complete, i would like a script that i could run, that would ...
Hi TeamI am trying to restrict the Catalog Item submission if the Mandatory Columns on the Excel is not filled with data.I am Using the GlideExcel Parser and the Mandatory Columns I am getting from the system property.It is Strange the Excel Parser i...
