SLA- on incident table

[shaikkhasim]

Hi Team

i have created an SLA on incident table , sla should be raised on to particular team based on the category.. however i need to stop the SLA to day 18/10/2023.. due to system maintenance.. 

i have tried to achieve these thing to  system schedule-- but it is not working .. 

 Regards

Khasim

[Hemanth M1 · Accepted solution]

Hi @shaikkhasim 

Update the type as Excluded, Refer the OOB Schedule "8-5 weekdays excluding holidays" how its done.

[AndersBGS]

Hi @shaikkhasim ,

why not just deactivate the SLAs until end of maintenance, and then reactivate again afterwards?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders