SLA

[Narmadha PR]

Out of the Box SLAs for incident table is not found on my instance. Is there any plugins to bring the OOB SLAs for incident table?

[Robbie]

Hi @Narmadha PR,

The 'Service level management' plugin provides the core SLA functionality including definitions. To answer your question re using or activating a plugin, a repair could be an option, however my recommendation if it is just the incident SLA definitions you require would be to login to a PDI (Personal Development Instance) and simply export the definitions by exporting the xml and importing them into your instance.

This will ensure the sys_id's etc remain the same as OOB and not inadvertently affect any other components or changes that may have been implemented on your system.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[AndersBGS]

Hi @Narmadha PR ,

SLA configurations is more according to process than some OOTB solutions. Why not just configure the SLA according to business agreement?

If my answer has helped with your question, please mark my answer as accepted solution and give a  thumb up.

Best regards

Anders