Software Entitlements and Installation - allocated not in use

[Nathan Okh]

I need to manually set Software as "in use" / "installed" that has been entitled to a user. 

1. I've created the Software Model

2. Added the Software License to the Software Model.

3. Went to the Software License and entitled a number of users.

4. Run the Software Counter, and its shows the correct number of rights (100) 91 unallocated, and 9 allocated. BUT sets the 9 allocated software licenses to "Allocated not in use".

How do I manually make these in use/installed? 

How do i set the Software Discovery Model?

We do not have SAM Pro, we have ITSM Pro.

[abbasshaik4]

Hello @Nathan Okh,

Please refer to the below link:
https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Nathan Okh]

Hey Abbas,

So essentially if we dont have discovery there isn't a way to manually change them?

Best,
Nathan Okh