Hi everyone,I'm looking for a way to enhance our virtual agent experience in ServiceNow. Specifically, I want to target announcements to users waiting in specific queues.Scenario: When a user tries to connect to a live agent through the virtual agent...
Hi All,I'm exploring the integration of AI search capabilities using GenAI on our Service Portal or Employee Center Pro in ServiceNow. We aim to leverage GenAI to enhance our search functionality, providing more accurate and contextually relevant res...
Hi ,All.i created a UI formatter in sn . and put this formatter in workspace view .when i was admin user ,i can preview this MRVS the row by click exclamation mark like below image.But when i was not admin user , i can't find the exclamation mark.Doe...
Sometimes we have Change requests, CR's, that end up not having an implementation. But we did several CTASKs on the CR for the change. Is there a way to close out a change with Complete without implementation? can that be as simple as adding anoth...
Hi Experts, I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below: The issue is that the new and updated problem models are not reflecting in the wizard view. If you open any ...
I have a FLuxo that I need to create a condition where when the Bot starts the integration if there is no return of 1min the bot sends an information saying is it still there? and wait for another 1 min if there is a whole it is the flow
Can anyone provide steps for creating save as draft ui action for change
Hi All, I want to move one catalog from one domain to another domain. But I am not able to see domain field out there. then how to move
Hi Team, for Security incident we craeted extraction rule to fetch the Mitre attack tactics and techniques to be added to SIR record even category is populated. But as per document https://www.servicenow.com/docs/bundle/yokohama-security-management/p...
Hi All, I want to move one catalog from one domain to another domain. But I am not able to see domain field out there. then how to move
Hi Community, I’m exploring how effectively ServiceNow AI Agents can be leveraged, especially within ITSM... Are there any demo resources or examples I can refer to? Are there any customers who have used this and found this to be beneficial..Any help...
Hello All, Requirement : We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restric...
Hi,I've currently setup several check box on a catalog item to give the possibility to the user to choose several options but I need to reuse a reference field and be able to list values of my field in a "list collector" variable."Question_choice" ta...
I have one requirement. For P1 incidents created with assignmet group 'ABC' - then Incident Communication Plans also should have assignment group as 'ABC' How can i achieve this?
Incident form update work notes "Test" & Related Records select Problem id like PRB000010 and same work notes "Test" should update in Problem record work notes. Any idea share the code
