(Please forgive what might be the basic question asked, but I have searched the community responses for an hour and am not finding an answer that is applicable.)I work on a Technical Desk and have an existing process that requires the creation of a S...
Could you please explain all the below APIs with example.Glide Form , Glide user , Glide Ajax , Glide List , Glide windowGlide Aggregate , Glide Record Secure , Glide Date Time , Glide element ,Glide system and glide queryThanks.
I need to populate incident form categories and subcategories in Record producer and trying to populate category dependent subcategories. Attaching screenshots for reference.
i want to knoow the logic behind the check conflict in servicenow change management.
Hi everyone,I’m working on a ServiceNow Community implementation and I need some help regarding the “Email User” option that appears in the user popover (when you hover over a username in a community question/answer).Currently, when I’m logged in as ...
I have a requirement where, upon submitting a catalog item, I need to create both an Incident and a Request record at the same time.Here’s the scenario:A user submits a catalog item.Based on the submission, I want to:Create an Incident record in the ...
When i click Right Click in the incident form it is showing the system right click options
Hey guys,So i'm currently doing the Servicenow Platform Implementation course and i have gotten stuck in SNPI Story 1 and keep getting the error message as displayed in my subject. Any idea how i can validate my task.
Hello, I would like to clarify the support for Passkeys (FIDO2/WebAuthn) in ServiceNow. Can a Passkey generated from a Google account or a Microsoft account (Windows Hello / Entra ID) be registered and used directly as an MFA factor in ServiceNow log...
Hello All, we have got requirement saying that need to automate the approval process like if a manager is on a long leave he should assign a delegated person for approval now its done by support team now to automate this process we thought of automat...
When I start a Virtual Agent conversation and select a topic, the system creates an Interaction. Immediately, old and unrelated Incidents are being linked into the Interaction Related Record table. These Incidents are not relevant to the current conv...
Hi everyone,i was able to figure out how to build a custom Service Portal widget that allows end users to accept or reject the resolution for a HR caseWhen an HR Case is moved to the Awaiting Acceptance state, the widget appears to the user.They can ...
Whenever a incident table's work notes are updated, I need the incident table's work notes to be updated. Whenever a problem table's work notes are updated, I need the incident table's work notes to be updated. How can we achieve this scenario?
I am trying to make a change in the details of an incident on the caller field in the Service operations workspace.I need it to change caller field text to change color when the person has multiple incidents or have the button where it shows related ...
Hi, I am working in MIM Workbench, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident worknotes."- By default the sent notification details captured ...