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How do add custom events to a post incident report

I am looking to automate some more information to the post incident report generated by MIM workbench in SOW, I'm looking to add things like state changes and customer facing work notes. It looks like they are set up as incident milestones but I cant...

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Resolved! how to clear field value

Hello,I have an issue where the closed_by and closed_at fields are being populated when they shouldn't be.Until I determine the root cause, I would like to automatically clear these field values after a record is updated. Would a Business Rule or UI ...

ammar_k by Tera Expert
  • 862 Views
  • 4 replies
  • 0 helpfuls

Resolved! Getting Invalid Base URL in Flow of REST step.

Hi, I have created a REST message and a method. Trying to call it in Flow through 'Import REST message' in the REST action. While saving it am getting the error as below.But the end point is perfectly working fine. Tested from the REST message and al...

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Thej1 by Tera Expert
  • 717 Views
  • 3 replies
  • 2 helpfuls