some one deleted the walkup location and now i cannot associate the badge to another location

[chercm]

getting Error Message

A badge reader may only be associated with one walk-up location

please advice how to change the location ? 

[Rajdeep Ganguly]

To change the location associated with a badge reader in ServiceNow, follow these steps:

1. Navigate to the "Walk-Up Experience" application in ServiceNow.
2. Click on "Badge Readers" under the "Configuration" section.
3. In the list of badge readers, find the one you want to change the location for.
4. Click on the name of the badge reader to open its record.
5. In the "Location" field, click on the lookup icon (magnifying glass) to select a new location.
6. After selecting the new location, click on the "Update" button to save the changes.

Please note that a badge reader can only be associated with one walk-up location at a time. If you try to associate a badge reader with a location that it's already associated with another one, you will get the error message "A badge reader may only be associated with one walk-up location".

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[chercm]

@Rajdeep Ganguly  i already tried what you mentioned but i am still getting that error. the associated was done from walkup location queue -> badge configuration but now the queue does not exist any more 

[Rajdeep Ganguly]

Based on your description, it seems like you're facing an issue with a missing queue in ServiceNow. Here are some steps you can take to troubleshoot and resolve this issue:

1. Verify the Queue: Check if the queue was deleted or if it's just not visible to your user. You can do this by navigating to the "Queue" table and searching for the queue by its name.

2. Check User Permissions: Ensure that your user has the necessary permissions to view and modify the queue. If not, you may need to adjust your user's roles or permissions.

3. Re-create the Queue: If the queue was indeed deleted, you may need to re-create it. Navigate to the "Queue" table and create a new queue with the same name and configuration as the deleted one.

4. Re-associate the Queue: Once the queue is re-created, you need to re-associate it with the "Badge Configuration". Navigate to the "Badge Configuration" record and update the "Queue" field with the newly created queue.

5. Validate the Changes: After making these changes, validate if the error is resolved. Try to perform the operation that was previously causing the error.

6. Clear Cache: If the error persists, try clearing your browser's cache or using a different browser. Sometimes, old data stored in the cache can cause issues.

7. Contact ServiceNow Support: If none of the above steps work, it might be a good idea to contact ServiceNow support for further assistance. They might be able to provide more specific guidance based on the exact error message and your system's configuration.

Remember, it's always a good practice to make a backup of your system's configuration before making any changes. This way, you can easily revert back if something goes wrong.

nowKB.com

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - https://nowgpt.ai/

For the ServiceNow Certified System Administrator exams try this :
https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER

[chercm · Accepted solution]

i found the solution , there is a business rule: Prevent badge reader deletion . i disabled it and deleted the orphan entry and enable it back 

(function executeRule(current, previous /*null when async*/ ) {

validateBadgeReader();

function validateBadgeReader() {

if (!gs.tableExists(sn_walkup.WalkUpConstants.BADGE_READER_LOCATION_QUEUE_TABLE)) {

return true;

}

var gr = new GlideAggregate(sn_walkup.WalkUpConstants.BADGE_READER_LOCATION_QUEUE_TABLE);

gr.addAggregate('COUNT');

gr.addQuery(sn_walkup.WalkUpConstants.BADGE_READER_FIELDS.BADGE_READER, current.getUniqueValue());

gr.query();

if (gr.next()) {

var count = gr.getAggregate('COUNT');

if (count > 0) {

gs.addErrorMessage(gs.getMessage('Unable to delete "{0}" badge reader as it is already associated to one or more walk-up locations', current.getDisplayValue(sn_walkup.WalkUpConstants.BADGE_READER_FIELDS.NAME)));

current.setAbortAction(true);

return false;

}

}

return true;

}

})(current, previous);