Source Mapping

[fmaignan]

Is there documentation or information that explains the meaning of the source fields and identifies where the data populating the conditions is being pulled from? For example, the 'Short Description' field was added to the conditions with the operator 'contains' and a value was entered, but no results were returned—even though the information appears in the report list

[PratikshaKate]

@fmaignan 

The Condition Builder in ServiceNow can source information from REQ (Request), RITM (Requested Item), and TASK (Catalog Task) records. It can also access information from Incident (INC) records as well.
Explanation:
REQ (Request):
Represents the overall user request, encompassing all items within that request. For example, a request for a new laptop might include a request for a laptop, a monitor, and a docking station.
RITM (Requested Item):
Represents a specific item within a request. In the laptop example, there would be separate RITMs for the laptop, the monitor, and the docking station.
TASK (Catalog Task):
Represents a specific work item or assignment required to fulfill a RITM. For example, a task to install the operating system on the laptop or to configure the monitor's display settings.
INC (Incident):
Represents an unplanned interruption to an IT service or a reduction in the quality of an IT service.
The Condition Builder can be used to define conditions based on fields within any of these tables, allowing for dynamic and flexible workflows and reporting. For instance, you could create a condition to trigger an action when a particular task is completed or when a specific item is requested within a request

[PratikshaKate]

@fmaignan Check out the link below:

Condition builder