State Transition model on Change request form is not visible for single user

[Neelavathi M]

Hi,

State Transition Model on the change request form is not showing for particular user,

user has the role sn_change_write,sn_change_writ , ITIL roles  

Please let me know , what i am missing to  check here

Appriciate your response

Thanks

[Chaitanya ILCR · Accepted solution]

Hi @Neelavathi M ,

looks like you have opened the from in approval view ( change the form view to default) 

approval view

default view

additional info

set the view of the list view of the table to default view so that whenever users clicks on the new button it'll open the record in that particular view

the user must be having user preferences set to approval view

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR · Accepted solution]

Hi @Neelavathi M ,

looks like you have opened the from in approval view ( change the form view to default) 

approval view

default view

additional info

set the view of the list view of the table to default view so that whenever users clicks on the new button it'll open the record in that particular view

the user must be having user preferences set to approval view

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar · Accepted solution]

@Neelavathi M 

is that user viewing the correct view?

the state model might be added to particular view but your user is looking at other view

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Neelavathi M]

hi @Ankur Bawiskar 

Yes, user is using Approval view, that why form appearing differntly, thanks for your reply.

[Ankur Bawiskar]

@Neelavathi M 

Glad to help.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.