Create a change request from problem
There are probably two ways to create a change request from a problem record:Please tell me how to use these two separately.・Create from UI Action・Create from related list of problem records
Forum Posts
New user with ITIL role unable to create Task or Case
Hello team, we integrate Jira with many CRM, such as ServiceNow, Monday, Asana, Azure Devops and more....We have a process where SNOW users can create a dedicated user on their integration, and this user has the ITIL role added to it.However, it seem...
When creating a newrecord, the system needsto verify for duplicates after filling thefollowing field
"When creating a new record, the system needs to verify for duplicates after filling the following fields : Name, Year of applicability . The duplicate verification is done on 2 fields : Nani16_0-1719412950657.png - Name - Year of applicability Optio...
Disable User input in VA
Hi All,I have requirement to disable the user input when we are showing the promoted topics to select.So here I want to show "Please select Option" But not the user promt.Kindly guideThanks
sound on walkup location in walkup experience not working.
hi i am referring to the sound setting for the audio play back . tried on multiple system and browser no sound at all
How to Open a submitted record producer to fill activity using ATF
I am submitting a record producer from portal and I need to open the submitted form for filling notes and activity How this can be done in ATF Steps
Knowledge Data base to ONLY be accessed by one group
We have a requirement to make our security knowledge database accessable by the Security team only. So we do not want any other admins or any other role to have access to this knowledge base. How can we achieve this?
Resolved! I want to send notification to callers manager after one hour......can anyone help with this?
I want to send notification to callers manager after one hourcan anyone help with this?
Model window in workspace
How to create a model window that needs to be displayed ion button click in workspace NEXT UI having only ok option. Can you please help
Need to add Location Filter and Weather widget in SP Portal
Hi Folks , Can you please help me to create a widget which is giving the weather updates based on location in SP portal. Thanks,Sunil
Need to limit visibility of UI action to record or role.
Hi all,I need some guidance on how to approach this requirement. The requestor wants a group of users to have access to set of records with a certain type of contract model.They want the user to be only be able to edit these set of records, which I h...
Help with NLU vocabulary and entities
Hey everyone, We are implementing NLU for our VA bot. We have some issues with concepts of NLU. Please help me understand or guide me on these concepts. 1. Vocabulary and entities : How are these helping model pick the correct intent. What's the flow...
Grant Incident read access to Non-ITIL users in service portal
How to grant NON-ITIL user to search for a incident in service portal and read. The incident which are not opened by them. Currently we have this feature only for ITIL users but not able to figure it out how its configured. Changes done so far: 1. ...
Documenting Monthly Business processes
My team has monthly tasks for certain applications. I want to see if there is a way to generate a task for each month or quarter. That can also be tied to CI. I want to run a report by CI (business application) to see what monthly tasks go into maint...
