Scheduled script executed in ATF will it be roll back
Hi, I wanted to know; scheduled script executed in ATF After completing all ATF steps, will it be rolled back?
Forum Posts
Virtual Agent in MS Teams: Button response not working
Hello, I need some help with troubleshooting an issue when users respond to our VA when they are asked to choose yes/no. When users tap the yes/no button on the VA question, it doesn't work and VA does not respond. Users need to type "yes" or "no" fo...
unable to opt in for benchmark dashbaord
Hi Everyone, i want to use ServiceNow Benchmark dashboard , but when i click on Opt in its throwing an error, i refered to an mentioned KB article , the reoslution mentioned was (see below) but i am not knowing where to go and do the below changes , ...
Teams Integration
Hi, We are integrating teams with ServiceNow to access our portal.We are facing an issue stating that "Error while authorizing the user". Can anyone suggest like what is the exact problem and remedy for the above issue. Please refer the attached fi...
Auto close interactions records
Hello, What is the best way to have interactions records auto-close after the associated incident/request closed? Customer wants to avoid the extra effort to close these manually? #ITSM
three leve Approval issue
in flow designer i created three level approval with three different group but one user is same in all the group So thing is that if in first ask to approval that user approve or reject the request then in second group approval it shows no longer re...
Resolved! Task form Virtual agent opening in an edit mode.
When an approver opens the RITM from virtual agent, the form opens what looks like an admin mode with editable fields like Number, Item, and even client scripts and UI Actions are available for view: What is the best option to avoid this view from op...
How do you update "Asset Action" workflow?
Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
Task & SLA Configuration requirement for a catalog item request
We have a catalog item that is used for automating an activity through 3rd party application integration. There is no human involvement required and the result is either success or failure, and the request item is closed with status "Closed Complete"...
ATF Server side script query
Hello Folks, - We are trying to submit the catalogue via ATF. As this catalogue has mandatory attachment, we have approached REST steps to submit the catalogue. - What we want to achieve via atf is :Submit the catalogue > validate the REQ generat...
ServiceNow - Amazon Connect Integration - User Recognization from Phone Number
Hello, I managed to integrate ServiceNow with Amazon Connect successfully. However, there is one point where I need help. On our user table (sys_user) we store mobile phone numbers in the following format : +country code 111000222. There is space bet...
How to change Javascript Executor settings?
Hi all, I can use Javascript Executor in my dev instance but not in prod. I can still open it in prod, but I cannot execute commands. None of my colleagues seem to know why this is, as the executor hasn't been widely used. I have searched through scr...
Resolved! REST API Allow Logged In user to update own profile details
1. Created user using "api/now/table/sys_user" API2. Able to login using "/oauth_token.do" API, received access and refresh token3. Trying to update user with "api/now/table/sys_user/sys_id" without providing user_admin role, getting success but no u...
HOW TO CONFIGURE INBOUND EMAIL ACTIONS FOR GERMAN LANGUAGE
Hi I have a requirement if i receive a email with forward type in german language. A record need to created in target table.I have added email properties also as per german language. I also need to update the ticket description field with the whole c...
What is the use of impact and urgency and risk assessment in change management?
What is the use of impact and urgency and risk assessment in change management? Impact and Urgency already covered within risk assessment questions, and how to use all of these 3 factors to decide on change priority?
