Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Hide Unnecessary Ticket Information At Service Portal

Hi Forum Members, do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation) â€ƒMan...

DEV Instance _ Anfrage _ 01.png
SzTamas by Tera Contributor
  • 568 Views
  • 3 replies
  • 0 helpfuls

Issue auto resolution unassign

Working on POC of IAR and I have question on timeout or after how long system un assign the Incident from Virtual agent from initial assignment. IAR assigns Incident to VA when condition met however I'm not seeing any property that un assign or make ...

Bharath38 by Giga Sage
  • 387 Views
  • 1 replies
  • 0 helpfuls

Change Advisory Board

Would like to discuss with other companies on how they facilitate CAB and how they drive accountability for change approval.  

DanielW2 by Tera Contributor
  • 420 Views
  • 1 replies
  • 0 helpfuls