@symbol is coming while tagging to someone in worknotes

[akumbhare]

@symbol is coming while tagging to someone in worknotes. how to fix it and remove @ symbol.

Please provide the steps

[Ankur Bawiskar]

@akumbhare 

you can't remove that symbol.

with the use of that symbol system allows you to search and mention user

You can disable that feature if you want completely.

But I won't recommend disabling that

How to Disable Activity Stream Mentions in Helsinki 

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[akumbhare]

@symbol is reflecting when tagging to someone in worknotes. 

when we tag @ symbol supposed to go and person name should only be there but along with person name @ symbol is also reflecting

[Ankur Bawiskar]

@akumbhare 

yes that's OOTB feature and I won't recommended to do anything for that

if your customer still wants then

you can use before/after insert BR on sys_journal_field and remove that symbol

Note: I haven't tested this approach

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[Tanushree Maiti]

In ServiceNow, the "@" symbol appears when you tag someone in any table's work notes/comments because it is a designed, out-of-the-box (OOB) feature meant to trigger a notification to that user and create a link to their profile.
When you type '@' followed by a user's name in the activity stream (work notes or comments), ServiceNow interprets this as a "@mention" request, transforming the text into a functional link (often formatted internally as @[username]).