Sync Attachment between sc_request to sc_task and visa versa
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05-19-2025 08:37 PM
I have a requirement to sync attachment between sc_request and sc_task and vis versa
I tried the below script using business rule while it is working for sc_task to sc_request . I tried using similar logic to copy from sc_request to sc_task it is not working. Seeking our assistance.
sc_task to sc_request
Table:sys_attachment
when to run: after insert
condition: Table name is sc_task
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05-20-2025 05:00 AM
it's going in recursion as the other BR might be adding the file again to the other record on attachment copy.
I recommended already to use related list and to avoid copying the same file on multiple records, this will increase attachment table size
TNT: "Related Attachments" Related List
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-20-2025 08:05 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader