There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?

[gayathribac]

There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?

[Tanushree Maiti]

Hi 

Recently lots of same cases have been reported.

You have following option to do.

Option1 : Repair Problem Management plugin (com.snc.problem)

                   AND Change Management in ServiceNow is Change Management - Core (com.snc.change_management)

Note: After repair, hopefully Application /module for Problem/change will be in place.

Option 2:  Release current instance , and request for another Australia PDI

Option 3: If you want to learn/hands-on Upgrade , Request for Zurich PDI ->upgrade to Australia

[gayathribac]

I tried for change with repair option, but issue still not resolved. And also this issue is also with other colleagues PDI's as well . 

[vits18735a0]

• the repair option is not working, so i create my own menus
• so we can create the application manu from this table : sys_app_application
• need to create the required modules also from this table : sys_app_module
• 

[PoonkodiS]

Hi ,

Nowadays, there are some issues occured in Australia version.

PDI Australia version, no change management menu o... - ServiceNow Community

Refer this question,  ITSM plugin itself needs activation or repair.

Hope it helps