'Time Worked' field does not seem right when an Service Improvement Request (SIR) tickets are closed

[indrajeetma]

I have taken 'Time Worked' field which is of Task table field on the SIR table but when we close or cancelled the SIR ticket we see Time Worked field shown in image. I want to show it as original as before

[Abbas_5]

Hello @indrajeetma,

Please refer to the below link:
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/time/concept...

OR 
https://www.youtube.com/watch?v=UyrMksUtskk

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Ankur Bawiskar]

@indrajeetma 

what do you wean by it should show as original one?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[indrajeetma]

Yes I want to see this are original one even after state is closed or cancelled

[Ankur Bawiskar]

@indrajeetma 

if the state is closed or cancelled is the entire form getting readonly?

If yes then this must be due to ACL

if task is closed why would someone want that field to be editable and edit the time worked?

it should be readonly in that case.

If my response helped please mark it correct and close the thread so that it benefits future readers.