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To Configure new Problem task model

Sneha Karthik
Tera Contributor

‎05-06-2025 08:17 AM - edited ‎05-06-2025 09:09 AM

Hi Experts,

 

I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below:

SnehaKarthik_1-1746544481910.png

 

The issue is that the new and updated problem models are not reflecting in the wizard view. 

If you open any problem record -> problem task related list -> click on New.

The new and updated problem models are not visible in the below list to create new problem task:

SnehaKarthik_0-1746544405067.png

 

If anybody have any idea about this, please help me.

 

Thanks!

 

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ptand
Tera Contributor

‎02-01-2026 05:51 PM

Click on the "Edit Interceptor" on the top right and add the new one you just created.

 

Doc - https://servicenow-be-prod.servicenow.com/bundle/yokohama-it-service-management/page/product/problem...

 

 

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