Bulk data update in knowledge article
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9 hours ago
Hi everyone,
There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some article it’s got update in latest version correctly & in some article it’s updated in old version instead of updating in latest version. Could anyone please help me to resolve the issue.
Thanks & Regards
Amit Kumar
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Incident Management
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