two group can modify fields(Category, short description and notes)in a closed Interaction record

[Dileep Raju]

Hi Team
Please Help me.
These two groups (test users, test users manager) should have the ability to modify these three fields (Category, short description and Work notes) for the agent in a closed Interaction Record.

[sushantmalsure · Accepted solution]

Hi @Dileep Raju 

I am looking into OOB instance and following is my solution considering that:

Create 3 write operation ACL for interaction.work_notes , interaction.short_description and interaction.category.

In these ACLs add following script and in condition: state= Closed Complete.

Script:

if(gs.getUser().isMemberOf('test users') || gs.getUser().isMemberOf('test users manager')){
answer = true;
}
else{
answer = false;
}

Add correct name as group name and test

[sushantmalsure · Accepted solution]

Hi @Dileep Raju 

I am looking into OOB instance and following is my solution considering that:

Create 3 write operation ACL for interaction.work_notes , interaction.short_description and interaction.category.

In these ACLs add following script and in condition: state= Closed Complete.

Script:

if(gs.getUser().isMemberOf('test users') || gs.getUser().isMemberOf('test users manager')){
answer = true;
}
else{
answer = false;
}

Add correct name as group name and test

[Dileep Raju]

Hi @sushantmalsure 
Thank you for quick reply
I dont want to write ACL... Could you please help me with UI Policy or client script or business rule

[sushantmalsure · Accepted solution]

Hi @Dileep Raju : Sure then you can write Ui policy or client script to do the same.

There are existing ACLs for  interaction.work_notes and interaction.* , any idea how are you gonna take care of them which will continue to apply to these 3 fields?

You need to handle this at ACL level and then write client script and UI policy to do the expected outcome.

Or else write 3 ACLs as said above, choice is yours.

[Baker1]

Hi @sushantmalsure 
Thank you
ACL is worked for short description and category 
ACL is not working for Work notes
Could you please help me