UI Action to assign Incidents to Problem

[Tom Lapkowicz]

I would like to create a list choice UI Action on the Incidents table where a user can select multiple Incidents, then select "Assign to Problem" from the Actions on Selected Rows drop-down and then a List Choice box of all Problems will appear for the user to select a Problem and then the Incident.Problem value is updated with the Problem selected.  Is this do-able?

See attached screen shot for more details (I created a UI Action called Assign to Problem but there's no code in it currently)

Thank you.

[Runjay Patel]

Hi @Tom Lapkowicz ,

UI page client script seems do not have full code.

function invokePromptCallBack(type) {

    var gdw = GlideDialogWindow.get();
    if (type == 'Save') {

        var selectedIds = gdw.getPreference('selectedIds');
        var problemId = document.getElementById('problem_id').value;
        alert(selectedIds + problemId);

        if (!problemId) {
            alert("Please enter a valid Problem.");
            return;
        }

        var ga = new GlideAjax('AssignIncidentsToProblem');
        ga.addParam('sysparm_name', 'processInc');
        ga.addParam('sysparam_sys_id', problemId);
        ga.addParam('sysparam_inc_ids', selectedIds);
        ga.getXML(serverResponse);



    }


    gdw.destroy();
    return false;
}

function serverResponse(response) {
    var answer = response.responseXML.documentElement.getAttribute('answer');
alert(answer);
	location.reload();
  
}

Use above code. If still didnt work share me code.

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
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[Tom Lapkowicz]

Hi @Runjay Patel  - I did have the full code for the UI page client script (sorry, it got cut off in the screen shot).