Unable to Create Metric Definitions for GRC Tables

[Mohan Mallapu]

I’m facing an issue while trying to create Metric Definitions in ServiceNow.

Here’s the situation:

• The user has ITIL, metric_user, and metric_admin roles.

• The user’s application scope is locked to Global (cannot switch to other scopes).

• The user wants to create Metric Definitions using GRC-related tables such as:

  • sn_grc_advanced_evidence_request

  • sn_grc_advanced_evidence_collection_details

  • sn_audit_engagement

However, from the Global scope, these tables are not visible in the Metric Definition “Table” dropdown.

I understand these tables belong to scoped applications (e.g., GRC: Policy and Compliance Management, Audit Management), and Global scope doesn’t have direct access to them.

 What is the recommended way for a user (with metric roles but restricted to Global scope) to create Metric Definitions for GRC tables?