Unable to edit the outage record in New state of the change request

Anjani Anand
Tera Contributor

Thursday

Unable to edit the outage record in New state of the change request. Ideally, there should be access to edit the fields in the outage records in New state.

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2 REPLIES 2

Pradeep Thipani
Mega Sage

Thursday

Hi @Anjani Anand,

 

I tested this in my PDI and was able to create and edit outages in the New state. Please see the screenshots below for reference:

 

PradeepThipani_0-1757040990933.png

 

 

PradeepThipani_1-1757041015490.png

 

PradeepThipani_2-1757041034450.png

 

 

Please check whether you have the necessary roles to edit the records, or if there is a Business Rule preventing edits in the new state.

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
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Chavan AP
Kilo Sage

Thursday 

quick debug- 

Check user roles (quickest fix)
Review Write ACLs (most common cause)
Check UI policies (common configuration issue)
Client scripts (field-level restrictions)
Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****
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