Unable to see Related Records tab in SOW

[vidhya_mouli]

I am able to see Related records tab in DEV but not in TEST. Any suggestions on how to get it back?

[nandinigupt]

Hi @vidhya_mouli ,

I think "Related records" is missing in your Test instance. Check for the related list for this specific record in workspace view in your Test instance. Let me know if you find anything.

Thanks

[Aditya_hublikar]

Hello @vidhya_mouli ,

Check below attach image :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784923

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2480697

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @vidhya_mouli 

Can you validate whether in Test SOW is with latest version.

Can you Repair the SOW plugin in Test once and check.

Also Check whether user in test has ITIL role.

These two link for Change & incident related Record tab. 

Service Operations Workspace - How to move a related list from "Related Records" tab?

KB1641752 Renaming of Related records tab in Service Operations Workspace is not working 

https://www.servicenow.com/community/incident-management-sow-forum/service-operations-workspace-rela...

Service Operations Workspace - showing related lists as separate tabs

[vidhya_mouli]

I am checking this as system admin. So I think role is not an issue.
In the back end I am able to see all the related list.
I can also see this

Also this issue is not just for incident but for all the tables in SOW.

I tried to repair the plugin without any success.