Unable to see the i button

AshutoshaP
Tera Contributor

an hour ago

I am Not able to see the i button for service catalog form for reference filed, could anyone help me with this please. I have attached a snap for reference.

AshutoshaP_0-1786698358741.png

Here this variable is  reference field which referred to RITM table , but after filling it up still i am not able to see the (i) button right next to it in the portal. 

@Ankur Bawiskar 

@Dr Atul G- LNG 

 

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Ankur Bawiskar
Tera Patron

30m ago

@AshutoshaP 

looks like a duplicate question

Show Info button Next to a catalog variable . 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankur Bawiskar
Tera Patron

29m ago

@AshutoshaP 

please delete this question as the other question from you already has a response.

 

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankita Bisht
Tera Contributor

28m ago

Hi @AshutoshaP Can you confirm that is there any UI Policy associated to the reference variable that is setting it as read-only? If yes, there is a limitation that "Service Portal - Reference lookup button does not work on reference variable made read-only by UI Policy". Pls check the below KB article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0622658

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